Using research crits to improve our work
...first time, and we rewrote an information sheet to reduce the text for young people. This year we’re looking for new ways to improve how we share our research and...
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We’re creating a DfE Service Manual
...this, we'll use remote software to conduct open and closed card sorting exercises. Open card sorting will help us to understand how users group information, categories and topics. A new...
We ran a creative and diverse hackathon with CodeUntapped
In the Department for Education (DfE) we’ve been putting a lot of energy into growing our communities – not just our communities of practice, but also communities that promote equality...
Covid-19 and beyond – why we’re hiring a research operations lead
Posted by:
Tom Adams, Lead user researcher, Posted on:
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Categories:
Careers, research operations, user research
...a research operations team. The impact of coronavirus on user research As lockdown began we acted fast. We knew our user research would inform the department’s response to coronavirus. We...
Growing our service owner community
Posted by:
Ash Stephens, Posted on:
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Categories:
Careers, culture, Service design, User-centred design
...share and promote our work We also need to find the best ways of promoting our work and sharing knowledge across our community. We’re not alone here - communities of...
Why we use plain English
...excellent services. DfE Digital and Transformation is growing and we advertise new roles each week. We’re looking for people in junior and apprentice positions, as well as fast stream candidates....
What a service line is and why we mapped them in DfE
Posted by:
Magda Bober, User-centred design lab, Posted on:
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Categories:
service ownership, software and services
...beginning of a new era and an opportunity to clarify what further education was trying to achieve and how it could be done. The further education service line mapping was...
Podcast – Think digital, act human: some insight for people applying to be a senior civil servant
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
Careers, culture, podcast, recruitment
...view on 'the 3-year rule' 14:09 getting comfortable in a new role 16:00 stepping into an organisation as a leader 18:07 what recruitment looks like in SCS positions 35:04 Jack's...
We've updated The Delivery Book - a book to help teams deliver
...feedback on how it could be improved. All of that thinking has been included in a new and improved version, which you can now download at the bottom of this...
Transformation is not a programme
...are working in new ways to make things better for your users (or customers) If you can't see these signs then you may be in the realm of hopeful thinking....
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