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Service design

Podcast - Think digital, act human: future ways of working

What is future ways of working and why is it important? Jack Collier, Head of Digital for School Services, talks to Adaobi Ifeachor about designing office spaces now that we return to work, and how this impacts culture as well as diversity and inclusion.

Podcast - Think digital, act human: Black voices in digital and technology

Posted by: , Posted on: - Categories: culture, podcast, race, Service design, user research, User-centred design
black text on a grey background reading 'DfE Digital and Technology' with a podcast icon

What does it mean to be a Black digital and technology expert in government? Adaobi Ifeachor speaks to Virginia Brown, a Black Content Design Lead, Courtney Allen, a Black Associate Product Manager and Keisha Herbert, a Black Senior User Researcher, to learn about their journeys into the Civil Service.

Making the 'Apply for teacher training' service accessible from start

Posted by: , Posted on: - Categories: accessibility, digital inclusion, Service design, user research
Point 5 of the service standard on GOV.Uk website. Make sure everyone can use the service

Application forms and personal statements are not always the easiest things to do online. Here we explain how users' different accessibility needs have opened up this popular application service to a much wider audience.

Doing user research for service line mapping, at speed

Posted by: , Posted on: - Categories: Service design, user research, User-centred design
Postits on a whiteboard

In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.

How our Manchester team made a difference in 2019

Posted by: , Posted on: - Categories: Careers, culture, National retraining scheme, Service design, User-centred design
A photo of a big metal bee structure in our Manchester office.

Our Manchester office is becoming a really important centre of expertise in digital delivery and transformation. Jack Collier explains how what he and his team do in the North West, and with teams across the country, is a crucial part of our aspiration to provide a world class education for every child.

Growing our service owner community

Posted by: , Posted on: - Categories: Careers, culture, Service design, User-centred design
Service owners from DfE working in breakout sessions

Service owners play an integral role here in DfE where we focus on making things better for our users. Strengthening our community of service owners is important to us. Here we explain why that is, what the service owner role itself entails and the benefits and challenges service owners face.

The benefits of being a volunteer service assessor

Jessie Fergusson creating an agile wall on a glass panel

Most of the time Jessie Ferguson is a senior user researcher but she also volunteers to assess services built by government teams. Jessie explains the benefits of being a service assessor and what this volunteering opportunity entails.