Service design

Get to an answer

Posted by: , Posted on: - Categories: Content design, Service design, User-centred design

The Customer Experience and Design (CX&D) team have created a new pattern called 'Get to an answer'. It makes it easy for user-centred design teams in the Department for Education (DfE) to build content that guides users to relevant information by answering a short series of questions.   Where this started  The project started with Support for care leavers. What support a care leaver is entitled to …

Learning from Accessibility Experts: A Day at the DfE Lab

Posted by: and , Posted on: - Categories: Accessibility, design, Service design, user research

On a crisp spring morning, user researcher Sree and interaction designer Claire travelled to Sheffield to visit the Department for Education’s Accessibility Lab. Their goal was to understand how digital services function for those who navigate the world differently. Inside …

Early years qualification checking service: Protecting a public service

Robert Gammon is the Technical Architect on the Early years qualification checking service, currently in the private beta stage of development. Protecting a public service: how and why  When developing a new digital public service, you might wonder why it …

Mastering design iterations: The power of documentation

Have you ever struggled to remember the context behind a particular design iteration? In the fast-paced world of UX design, decisions are made quickly and iterated even faster. But, as the designs evolve, it’s easy to lose track of the …

Better Together: Co-Designing with Local Authorities

Our family hubs digital project is complex - we knew we would need sustained involvement.  The DfE’s family hubs digital team are developing services to help families and the local authority professionals who work with them. As local authorities open …

Desk Research in Discovery

Screenshot of a Google Search

Desk research can help you find your bearings at the start of a project. Finding information about your users’ habits and priorities will give you a good basis to work from when user research begins. In some cases, you may …