No matter which software you use for your role, there is every likelihood that you might not be using it in the most efficient way. This is not a criticism. We are all human and generally when we find a …
In this post, senior content designer Laura Croft explains how she went about organising work experience for 4 A-level students.
Claire Folan talks about the value of teaming up with subject matter experts from local authorities to design an important service for families. Differences in working culture were soon overcome and a rich multidisciplinary team was formed.
How did the critical Get help with technology service come about? Rachel Hope, Deputy director for Teacher services, and Shaf Gunton, Programme delivery manager, talk to Adaobi Ifeachor about the complexities and obstacles they faced and what's next for this essential service.
What is future ways of working and why is it important? Jack Collier, Head of Digital for School Services, talks to Adaobi Ifeachor about designing office spaces now that we return to work, and how this impacts culture as well as diversity and inclusion.
What does it mean to be a Black digital and technology expert in government? Adaobi Ifeachor speaks to Virginia Brown, a Black Content Design Lead, Courtney Allen, a Black Associate Product Manager and Keisha Herbert, a Black Senior User Researcher, to learn about their journeys into the Civil Service.
Jen Staves explains how she and other heads of profession brought 4 user centred design professions together to get a deeper understanding of the traits they share. Their insights are shaping how these communities support each other, and work better.
In this post, aimed at product managers, Isabelle Andrews explains how her team adapted impact mapping to help align user and business needs. This technique kept them focused on what matters most.
Emma Stace - chief digital and technology officer - gives her personal view on mental health during covid, and the conversations she's had about race in the past year. She also explains what service ownership and user-centred deign lab are and how these ways of working make such a difference.
In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.
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