Skip to main content

User-centred design

Partnering with local authorities to design family hubs

Two babies playing with different kinds of toys, sitting on a matt

Claire Folan talks about the value of teaming up with subject matter experts from local authorities to design an important service for families. Differences in working culture were soon overcome and a rich multidisciplinary team was formed.

Podcast – Think digital, act human: the Get help with technology service

black text on a green background reading 'DfE Digital and Technology' with a podcast icon

How did the critical Get help with technology service come about? Rachel Hope, Deputy director for Teacher services, and Shaf Gunton, Programme delivery manager, talk to Adaobi Ifeachor about the complexities and obstacles they faced and what's next for this essential service.

Podcast - Think digital, act human: future ways of working

black text on a yellow background reading 'DfE digital and technology' with a podcast icon

What is future ways of working and why is it important? Jack Collier, Head of Digital for School Services, talks to Adaobi Ifeachor about designing office spaces now that we return to work, and how this impacts culture as well as diversity and inclusion.

Podcast - Think digital, act human: Black voices in digital and technology

Posted by: , Posted on: - Categories: culture, podcast, race, Service design, user research, User-centred design
black text on a grey background reading 'DfE Digital and Technology' with a podcast icon

What does it mean to be a Black digital and technology expert in government? Adaobi Ifeachor speaks to Virginia Brown, a Black Content Design Lead, Courtney Allen, a Black Associate Product Manager and Keisha Herbert, a Black Senior User Researcher, to learn about their journeys into the Civil Service.

How we brought our user-centred design professions closer together

Posted by: , Posted on: - Categories: Content design, User-centred design
1 of the 10 interactive whiteboards we used to support the day. Each profession had different colour post-its and dots.

Jen Staves explains how she and other heads of profession brought 4 user centred design professions together to get a deeper understanding of the traits they share. Their insights are shaping how these communities support each other, and work better.

Podcast: the first in our 'Think digital, act human' series

Digital and Technology logo with a podcast icon

Emma Stace - chief digital and technology officer - gives her personal view on mental health during covid, and the conversations she's had about race in the past year. She also explains what service ownership and user-centred deign lab are and how these ways of working make such a difference.

Doing user research for service line mapping, at speed

Posted by: , Posted on: - Categories: Service design, user research, User-centred design
Postits on a whiteboard

In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.

Emma Stace - looking back over 3 years

Graphic of a white number three in a square pink box

From 4 people in a basement to 120 across 3 sites, DfE Digital has grown to respond to its users' needs for excellent, user-centred services. Here, chief digital officer Emma Stace reflects on how far we've come, what's been difficult and how we're shaping up for the future.