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User-centred design

Podcast - Think digital, act human: Black voices in digital and technology

Posted by: , Posted on: - Categories: culture, podcast, race, Service design, user research, User-centred design
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What does it mean to be a Black digital and technology expert in government? Adaobi Ifeachor speaks to Virginia Brown, a Black Content Design Lead, Courtney Allen, a Black Associate Product Manager and Keisha Herbert, a Black Senior User Researcher, to learn about their journeys into the Civil Service.

How we brought our user-centred design professions closer together

Posted by: , Posted on: - Categories: Content design, User-centred design
1 of the 10 interactive whiteboards we used to support the day. Each profession had different colour post-its and dots.

Jen Staves explains how she and other heads of profession brought 4 user centred design professions together to get a deeper understanding of the traits they share. Their insights are shaping how these communities support each other, and work better.

Podcast: the first in our 'Think digital, act human' series

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Emma Stace - chief digital and technology officer - gives her personal view on mental health during covid, and the conversations she's had about race in the past year. She also explains what service ownership and user-centred deign lab are and how these ways of working make such a difference.

Doing user research for service line mapping, at speed

Posted by: , Posted on: - Categories: Service design, user research, User-centred design
Postits on a whiteboard

In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.

Emma Stace - looking back over 3 years

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From 4 people in a basement to 120 across 3 sites, DfE Digital has grown to respond to its users' needs for excellent, user-centred services. Here, chief digital officer Emma Stace reflects on how far we've come, what's been difficult and how we're shaping up for the future. 

How our Manchester team made a difference in 2019

Posted by: , Posted on: - Categories: Careers, culture, National retraining scheme, Service design, User-centred design
A photo of a big metal bee structure in our Manchester office.

Our Manchester office is becoming a really important centre of expertise in digital delivery and transformation. Jack Collier explains how what he and his team do in the North West, and with teams across the country, is a crucial part of our aspiration to provide a world class education for every child.

Growing our service owner community

Posted by: , Posted on: - Categories: Careers, culture, Service design, User-centred design
Service owners from DfE working in breakout sessions

Service owners play an integral role here in DfE where we focus on making things better for our users. Strengthening our community of service owners is important to us. Here we explain why that is, what the service owner role itself entails and the benefits and challenges service owners face.