What does it mean to be a Black digital and technology expert in government? Adaobi Ifeachor speaks to Virginia Brown, a Black Content Design Lead, Courtney Allen, a Black Associate Product Manager and Keisha Herbert, a Black Senior User Researcher, to learn about their journeys into the Civil Service.
Jen Staves explains how she and other heads of profession brought 4 user centred design professions together to get a deeper understanding of the traits they share. Their insights are shaping how these communities support each other, and work better.
In this post, aimed at product managers, Isabelle Andrews explains how her team adapted impact mapping to help align user and business needs. This technique kept them focused on what matters most.
Emma Stace - chief digital and technology officer - gives her personal view on mental health during covid, and the conversations she's had about race in the past year. She also explains what service ownership and user-centred deign lab are and how these ways of working make such a difference.
In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.
When the coronavirus pandemic hit, schools closed and they needed a way to teach online. Selena Brown talks about setting up 10,000 schools with digital education platforms by March 2021.
From 4 people in a basement to 120 across 3 sites, DfE Digital has grown to respond to its users' needs for excellent, user-centred services. Here, chief digital officer Emma Stace reflects on how far we've come, what's been difficult and how we're shaping up for the future.
'Commuter students’ stay at home and study rather than moving to be close to their university. This can have a significant effect on their university education. Our Lab did some user research into this, and here Helen Snowden talks about what they learned and their recommendations to policy makers.
Our Manchester office is becoming a really important centre of expertise in digital delivery and transformation. Jack Collier explains how what he and his team do in the North West, and with teams across the country, is a crucial part of our aspiration to provide a world class education for every child.
Service owners play an integral role here in DfE where we focus on making things better for our users. Strengthening our community of service owners is important to us. Here we explain why that is, what the service owner role itself entails and the benefits and challenges service owners face.