There’s no doubt that 2020 has been a unique and challenging year. Here, Chief digital technology officer Emma Stace reflects on how we’ve adapted, what's been difficult and how we're shaping up for the future.
From 4 people in a basement to 120 across 3 sites, DfE Digital has grown to respond to its users' needs for excellent, user-centred services. Here, chief digital officer Emma Stace reflects on how far we've come, what's been difficult and how we're shaping up for the future.
From running continuous discoveries to hacking bureaucracy to make things easier for service teams - here Rachel Hope shares her top tips for service owners a year on since DfE began using the service ownership model.