It’s fair to say that some people don't like service assessments because they take up a lot of time and preparation. In this post, Reema Fardous explains how her team took a new approach to assessments, which also made them more accessible.
How did the critical Get help with technology service come about? Rachel Hope, Deputy director for Teacher services, and Shaf Gunton, Programme delivery manager, talk to Adaobi Ifeachor about the complexities and obstacles they faced and what's next for this essential service.
The last year has showed us that we need to change how we lead digital in our organisation. We’ve rearranged what we do into 5 areas of work and we’ve created a new role – Head of Digital. James Reeve explains more in this post.
Emma Stace - chief digital and technology officer - gives her personal view on mental health during covid, and the conversations she's had about race in the past year. She also explains what service ownership and user-centred deign lab are and how these ways of working make such a difference.
The DfE mapped all its services into what we call service lines. Magda Bober explains what these are, and how the work of the User centred design lab has shaped further education policy.
There’s no doubt that 2020 has been a unique and challenging year. Here, Chief digital technology officer Emma Stace reflects on how we’ve adapted, what's been difficult and how we're shaping up for the future.
From 4 people in a basement to 120 across 3 sites, DfE Digital has grown to respond to its users' needs for excellent, user-centred services. Here, chief digital officer Emma Stace reflects on how far we've come, what's been difficult and how we're shaping up for the future.
From running continuous discoveries to hacking bureaucracy to make things easier for service teams - here Rachel Hope shares her top tips for service owners a year on since DfE began using the service ownership model.