Common misconceptions about how content designers work sometimes affects the ability to build and run quality services in an agile way. Jen Staves shares the reality of their work and explains what they do at each stage of development.
Government services are changed and improved over time. People who work on them come and go. The continuity of why a service is how it is gets lost or forgotten, which is why keeping a ‘design history’ makes perfect sense. Here Paul Hayes talks about how DfE teams have created design histories for some of the department's services.
Patrick Taylor has been writing content for parents of school children during coronavirus (COVID-19). This meant working in a different environment, using different methods while under pressure. He shares some ways to quickly get content published while maintaining quality.
People are now using the new, live 'Apply for teacher training' service. Feedback so far has been positive especially in relation to how easy it is to use. Laura Tennant talks about how improving the usability of the service makes a big difference to who applies.
Emma Stace, DfE's Chief Digital Officer, looks over a productive year in 2018
In the Department for Education’s (DfE) digital, data and technology team (DDaT), we’ve identified a need for simpler guidance on internal buying (‘procurement’) processes. Our research has shown that this guidance is hard to find on the intranet. It’s also …