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Desk Research in Discovery

Screenshot of a Google Search

Desk research can help you find your bearings at the start of a project. Finding information about your users’ habits and priorities will give you a good basis to work from when user research begins. In some cases, you may …

Working Collaboratively Across Professions

Working in a multi-disciplinary team is important to deliver great services. Equally, it is important to make time for community. There are lots of ways we work in collaboration with our users and professionals in DfE (Department for Education). Our …

Work experience in the Department for Education

Posted by: , Posted on: - Categories: Careers, culture, design
Group of four teenagers gathered around a conference table with laptops and office paraphernalia

The time is coming for myself and others to discover where our futures can take us, which can be an extremely overwhelming feeling! The pressure to have a clear career plan at such an early age is something I found difficult throughout secondary school. However, with help from the Department for Education, these decisions were less daunting than I thought.

Innovative Approaches to User Research Recruitment Challenges

Childrens play area at a family hub

User researchers help teams understand the people who will be using Government services. We investigate who the users of a service are, what their experiences have been and what they need. We then consider how we can meet those needs through design and delivery of services.  

What I learnt leading empowered teams at scale in Teacher Services

Half a dozen people gathered around a roadmap poster discussing and reviewing something

Teacher Services is one of DfE’s largest digital portfolios. We have long-lived service teams that are empowered to decide how to achieve their objectives. We’ve grown quickly and have been changing how we work together as we scale. We’re moving from building great services as individual teams, to making decisions about the journey for teachers across their careers.