Every piece of user research we do seeks to understand something about the people who use a DfE service or are impacted by a policy. We call that group a ‘population’. When we conduct user research, we need to find …
Have you ever struggled to remember the context behind a particular design iteration? In the fast-paced world of UX design, decisions are made quickly and iterated even faster. But, as the designs evolve, it’s easy to lose track of the …
“White male, 43 years old” said the AI voice as I had a camera pointed at me. In this case AI hasn’t quite got it right yet. But to give you a clue, let’s just say I was very happy …
What the escape room was like As part of the Vulnerable Children and Families portfolio away day, I took part in the Cyber Security Awareness team’s escape room. This was a chance to look at cybersecurity in a different and …
For the last 18 months, we’ve been investigating and implementing initiatives for how we check and improve our digital services against standards, specifically, the Government Service Standard. Our research findings show that the way we assess these services in DfE …
No matter which software you use for your role, there is every likelihood that you might not be using it in the most efficient way. This is not a criticism. We are all human and generally when we find a …
Our family hubs digital project is complex - we knew we would need sustained involvement. The DfE’s family hubs digital team are developing services to help families and the local authority professionals who work with them. As local authorities open …
Desk research can help you find your bearings at the start of a project. Finding information about your users’ habits and priorities will give you a good basis to work from when user research begins. In some cases, you may …
Working in a multi-disciplinary team is important to deliver great services. Equally, it is important to make time for community. There are lots of ways we work in collaboration with our users and professionals in DfE (Department for Education). Our …
The time is coming for myself and others to discover where our futures can take us, which can be an extremely overwhelming feeling! The pressure to have a clear career plan at such an early age is something I found difficult throughout secondary school. However, with help from the Department for Education, these decisions were less daunting than I thought.
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