After we published our bog post on The Delivery Book in February, we said we'd update it based on your feedback and to share the latest version. Here it is. It provides you with the tools to take an idea and develop it into a policy or service designed around the needs of the people who'll use it.
Andrew is Head of the User Centred Design Lab at the Department for Education.
We're advertising a range of job opportunities: Lead Service Designer, Service Designer, User Researchers, Behavioural Insights Advisor and a Senior Business Analyst. The closing date is 24 April. Find out more in this post.
The User Centred Design Lab is rolling out a new service aimed at colleagues and teams in DfE. It uses a lot of the thinking we put into our printed Delivery Book, and applies it in a practical way to real problems, faced by real teams.
For 6 months Andrew Knight's job was to understand what help people needed to deliver things. Their answer was quite simple: they wanted practical help and advice. So to meet their needs, he wrote a really useful book.
Related content and links
About DfE Digital
A blog about how we're transforming the whole organisation and building digital capabilities and services at the Department for Education.
Come and help us support our users - DfE Digital is hiring. We’re looking for people to help us build excellent user-centred services.
- Coding bootcamp helped me retrain as a developer August 5, 2020
- What we're doing to support Black colleagues and address racism July 22, 2020
- Writing content at speed July 9, 2020