Application forms and personal statements are not always the easiest things to do online. Here we explain how users' different accessibility needs have opened up this popular application service to a much wider audience.
In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.
Coronavirus (COVID-19) crystallised our urgent need for research operations, a relatively new discipline that supports user researchers. Tom Adams talks about research during COVID-19 and this new role.
As the number of our services grows, so does the need for clear DfE-specific guidance for our service teams. We've been developing a DfE Service Manual to meet that need. Here we talk about our alpha and what we've learned so far.
The coronavirus outbreak has brought about a lot of change for DfE Digital. Here Ella Beaumont shares some of the biggest challenges her team have faced so far, and how they've overcome them.