Skip to main content

user research

Podcast - Think digital, act human: Black voices in digital and technology

Posted by: , Posted on: - Categories: culture, podcast, race, Service design, user research, User-centred design
Digital and Technology logo with a podcast icon

What does it mean to be a Black digital and technology expert in government? Adaobi Ifeachor speaks to Virginia Brown, a Black Content Design Lead, Courtney Allen, a Black Associate Product Manager and Keisha Herbert, a Black Senior User Researcher, to learn about their journeys into the Civil Service.

Making the 'Apply for teacher training' service accessible from start

Posted by: , Posted on: - Categories: accessibility, digital inclusion, Service design, user research
Point 5 of the service standard on GOV.Uk website. Make sure everyone can use the service

Application forms and personal statements are not always the easiest things to do online. Here we explain how users' different accessibility needs have opened up this popular application service to a much wider audience.

Doing user research for service line mapping, at speed

Posted by: , Posted on: - Categories: Service design, user research, User-centred design
Postits on a whiteboard

In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.