Working in a multi-disciplinary team is important to deliver great services. Equally, it is important to make time for community. There are lots of ways we work in collaboration with our users and professionals in DfE (Department for Education). Our …
User researchers help teams understand the people who will be using Government services. We investigate who the users of a service are, what their experiences have been and what they need. We then consider how we can meet those needs through design and delivery of services.
Do you want your multidisciplinary team to work better together? Then this post is for you. Here, user researcher, Costa Christou, shares his top tips on how you can aid collaboration within your team.
People who apply for teaching training have found that getting 2 references before submitting an application, can be a real barrier. Here, Frankie Roberto and Myles Jarvis go into more detail about how data, research and working more closely with policy colleagues has brought about a significant change.
In this post, Interaction Designer, Rinto Cyriac, explains how to name a service. He describes the do’s and don’ts of choosing a name, and how his team decided on ‘Manage an academy transfer’.
What is future ways of working and why is it important? Jack Collier, Head of Digital for School Services, talks to Adaobi Ifeachor about designing office spaces now that we return to work, and how this impacts culture as well as diversity and inclusion.
What does it mean to be a Black digital and technology expert in government? Adaobi Ifeachor speaks to Virginia Brown, a Black Content Design Lead, Courtney Allen, a Black Associate Product Manager and Keisha Herbert, a Black Senior User Researcher, to learn about their journeys into the Civil Service.
Application forms and personal statements are not always the easiest things to do online. Here we explain how users' different accessibility needs have opened up this popular application service to a much wider audience.
In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.
Coronavirus (COVID-19) crystallised our urgent need for research operations, a relatively new discipline that supports user researchers. Tom Adams talks about research during COVID-19 and this new role.