In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.
Magda Bober, User-centred design lab
Magda is a Lead user researcher in the User-centred design lab.
The DfE mapped all its services into what we call service lines. Magda Bober explains what these are, and how the work of the User centred design lab has shaped further education policy.
Related content and links
Come and help us support our users - DfE Digital is hiring. We’re looking for people to help us build excellent user-centred services.
Making DfE Digital more equitable
We want everyone to bring their whole self to work, where honesty, challenge and innovation are encouraged and valued.
The benefits of working in DfE Digital and Technology
If we value and invest in our employees they are more likely to stay and do an excellent job. Here's a list of some of the things we offer to staff who join DfE Digital and Technology.
About DfE Digital and Technology
A blog about how we're transforming the whole organisation and building digital capabilities and services at the Department for Education.
- Making the 'Apply for teacher training' service accessible from start March 22, 2021
- Doing user research for service line mapping, at speed March 12, 2021
- What a service line is and why we mapped them in DfE March 4, 2021