For 6 months Andrew Knight's job was to understand what help people needed to deliver things. Their answer was quite simple: they wanted practical help and advice. So to meet their needs, he wrote a really useful book.
With some useful diagrams Rachel Hope, Deputy Director for Teacher Services, explains how the service ownership model is used by multidisciplinary teams in DfE to help them meet their users' needs.
This week we have a guest blog from our friends over at the Department for Transport (DfT). The Digital Service at DfT is relatively new so they came to see whether we had any tips to share as a young …