Collaboration

Creating 3 principles of informed consent for user research

Posted by: , Posted on: - Categories: Accessibility, Collaboration, Community of Practice, Cross-government, digital inclusion, neurodiversity, user research, User-centred design

Informed consent is a process where an individual makes a choice whether to take part in research. They make this choice after a user researcher gives them information about what the research is about. Informed consent involves both communicating what …

Early years qualification checking service: Protecting a public service

Posted by: , Posted on: - Categories: Collaboration, Content design, design, multidisciplinary teams, Service design, Service standard, User-centred design

Robert Gammon is the Technical Architect on the Early years qualification checking service, currently in the private beta stage of development. Protecting a public service: how and why  When developing a new digital public service, you might wonder why it …

Mastering design iterations: The power of documentation

Posted by: , Posted on: - Categories: Collaboration, Content design, Service design, software and services, technology, user research, User-centred design

Have you ever struggled to remember the context behind a particular design iteration? In the fast-paced world of UX design, decisions are made quickly and iterated even faster. But, as the designs evolve, it’s easy to lose track of the …

Making the service assessment process easier and more consistent

Posted by: , , and , Posted on: - Categories: Assurance, Collaboration, Cross-government, service assessments, Service standard, user research, User-centred design

For the last 18 months, we’ve been investigating and implementing initiatives for how we check and improve our digital services against standards, specifically, the Government Service Standard. Our research findings show that the way we assess these services in DfE …