What we learned on the schools discovery
...a teacher is a continuum. We need to look at the whole journey to see how we can improve things. Making it simpler for teachers to find new jobs: a...
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Early years qualification checking service: Protecting a public service
Posted by:
Robert Gammon, Posted on:
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Categories:
Collaboration, Content design, design, multidisciplinary teams, Service design, Service standard, User-centred design
...a new digital public service, you might wonder why it requires protection. Isn’t a public service meant to be open to everyone? Yes, but only after its official launch. During...
We've updated The Delivery Book - a book to help teams deliver
...feedback on how it could be improved. All of that thinking has been included in a new and improved version, which you can now download at the bottom of this...
We ran a creative and diverse hackathon with CodeUntapped
In the Department for Education (DfE) we’ve been putting a lot of energy into growing our communities – not just our communities of practice, but also communities that promote equality...
We’re creating a DfE Service Manual
...this, we'll use remote software to conduct open and closed card sorting exercises. Open card sorting will help us to understand how users group information, categories and topics. A new...
What we're doing to support Black colleagues and address racism
...me cry.” Black people in the UK are overwhelmed with the news of Black people’s deaths and the resulting protests. They are mentally drained by having to absorb the news...
How product managers in DfE support each other
Posted by:
Isabelle Andrews, product manager, Posted on:
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Categories:
Agile, Careers, Community of Practice, product management
...tell how to coach new product managers Develop and learn through product crits and peer reviews Recently we’ve used a couple of meetups for product critiques (or ‘crits’). This is...
Growing our service owner community
Posted by:
Ash Stephens, Posted on:
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Categories:
Careers, culture, Service design, User-centred design
...share and promote our work We also need to find the best ways of promoting our work and sharing knowledge across our community. We’re not alone here - communities of...
Why we use plain English
...excellent services. DfE Digital and Transformation is growing and we advertise new roles each week. We’re looking for people in junior and apprentice positions, as well as fast stream candidates....
Covid-19 and beyond – why we’re hiring a research operations lead
Posted by:
Tom Adams, Lead user researcher, Posted on:
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Categories:
Careers, research operations, user research
...a research operations team. The impact of coronavirus on user research As lockdown began we acted fast. We knew our user research would inform the department’s response to coronavirus. We...
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