Service owners play an integral role here in DfE where we focus on making things better for our users. Strengthening our community of service owners is important to us. Here we explain why that is, what the service owner role itself entails and the benefits and challenges service owners face.
Most of the time Jessie Ferguson is a senior user researcher but she also volunteers to assess services built by government teams. Jessie explains the benefits of being a service assessor and what this volunteering opportunity entails.
After we published our bog post on The Delivery Book in February, we said we'd update it based on your feedback and to share the latest version. Here it is. It provides you with the tools to take an idea and develop it into a policy or service designed around the needs of the people who'll use it.
To get more great teachers into the profession DfE is building a new service for aspiring teachers to apply for teacher training. The new version is now in prototype and the team have started taking candidates through the updated service. Sarah Fisher talks here about the team's work so far.
Teachers plan out their lessons for a year and adapt them according to the pupils’ progress. Audree Fletcher and her team have been designing a service to meet teachers' needs. Audree explains why they took their service through the updated service standard assessment.
Emma Stace, Chief Digital Officer, reflects on her trip to Coventry to catch up on the progress of the Apprenticeship Service.
Being user centred is one of the department’s four transformation aims, all of which have guided our work. Find out more from Georgina Watts, Lead Product Owner
This new service has been rolled out to all publicly-funded schools in England. Selena Brown talks about the user needs at the heart of the service and what people think of the service so far.
With some useful diagrams Rachel Hope, Deputy Director for Teacher Services, explains how the service ownership model is used by multidisciplinary teams in DfE to help them meet their users' needs.
Emma Stace, DfE's Chief Digital Officer, looks over a productive year in 2018
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