Rachel Hope

Rachel is the Deputy Director for Teaching Services

Top tips on service ownership

Posted by: Rachel Hope, Posted on: 6 February 2020 - Categories: community of practice, service ownership

From running continuous discoveries to hacking bureaucracy to make things easier for service teams - here Rachel Hope shares her top tips for service owners a year on since DfE began using the service ownership model.

How service ownership works in DfE

Posted by: Rachel Hope, Posted on: 8 February 2019 - Categories: Agile, Service design, User-centred design

With some useful diagrams Rachel Hope, Deputy Director for Teacher Services, explains how the service ownership model is used by multidisciplinary teams in DfE to help them meet their users' needs.