The National Retraining Scheme is being designed to help adults retrain into better jobs, and be prepared for future changes to the economy. 'Get Help to Retrain', the first part...
...help them make better choices. Our top level recommendations to policymakers were to: recognise the differences between students, what motivates them and how they lead their lives, and create opportunities...
...We wanted to improve this, so we could respond more effectively and provide our users with a better experience. We knew the process needed to: be easy and accessible, so...
The Department for Education (DfE) runs over 400 digital services that reach into every corner of education. I recently led a service mapping discovery to understand this complex and important...
...on supply teaching. What our early research told us A while ago we did some user research – a mix of interviews and surveys. This was to better understand what...
...stick with colleagues in their profession with whom they feel more comfortable and better understood. This creates siloed working. Manual for me We wanted to break down silos and the...
...new ‘front door’ website for employers in January 2022 as a first step for business users. The website allows them to compare between the different training and employment schemes on...
...and policy functions. I often saw tensions emerge between siloed parts of the organisation. Empathy was low and competing priorities were fought out in board meetings. In single ownership teams,...
...but it was much easier to find 1-hour slots than half days. Session 1 of the service assessment This was our opportunity to share the narrative about our service clearly...
...which standard to be assessed against. For our product, which you could classify as content-as-a-service, we felt the new service standard was a much better fit. It’s a service a...
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