...to configure, like user management systems, or only allowing users to access the service from specific computers, we focused on our specific requirements and found a simpler, more user-friendly solution....
...it. It was a visual echo of the first government design principle ‘user needs not government needs’. A service map shows the interactions that users go through from the very...
...continually review the service. We carried out automated accessibility testing – we do this every time we release new code or features. We run manual accessibility testing with the Disability...
...going to any relevant events across the country to speak with our end users. Teachers are giving us great feedback Like all user-centred services, it’s important we constantly seek feedback...
What do NHS professionals and civil servants have but teachers don’t? One thing is a single jobs website to search for new roles. While there are a number of large...
...we discussed our research questions and ways we could run our user research sessions. We knew we were going to run group sessions with 14-18 years old. We knew it...
My name is Kate and I head up the ‘User Centred Design Lab’, a new team based in the South East and South London region at the Department for Education...
...2019. Lead service designer Service designer Lead user researcher User researcher Behavioural insights advisor Senior business analyst If you would like to find out more about any of these roles...
...‘population’. When we conduct user research, we need to find research participants. These are called the ‘sample.’ In qualitative, agile user research we don’t research with statistically representative samples. However,...
...assumptions you’ll meet real users with real needs tell a story like a maths equation–show your workings out you don’t need to be able to code but it helps you...
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