Application forms and personal statements are not always the easiest things to do online. Here we explain how users' different accessibility needs have opened up this popular application service to a much wider audience.
In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.
The DfE mapped all its services into what we call service lines. Magda Bober explains what these are, and how the work of the User centred design lab has shaped further education policy.
When the coronavirus pandemic hit, schools closed and they needed a way to teach online. Selena Brown talks about setting up 10,000 schools with digital education platforms by March 2021.
Common misconceptions about how content designers work sometimes affects the ability to build and run quality services in an agile way. Jen Staves shares the reality of their work and explains what they do at each stage of development.
There’s no doubt that 2020 has been a unique and challenging year. Here, Chief digital technology officer Emma Stace reflects on how we’ve adapted, what's been difficult and how we're shaping up for the future.
Coronavirus (COVID-19) crystallised our urgent need for research operations, a relatively new discipline that supports user researchers. Tom Adams talks about research during COVID-19 and this new role.
DfE Digital is hiring people to help us grow a modern software engineering culture. Our teams build services that meet the needs of our users - teachers, students and parents. Here our principal software developer Lewis Wilson talks about our approach, culture and tech stack.
Katie Pether talks about seven things our recruitment team is trialling to make sure the way we hire people is anti-racist and free from bias. If you work in recruitment and you're interested in anti-racist processes this is for you.
Government services are changed and improved over time. People who work on them come and go. The continuity of why a service is how it is gets lost or forgotten, which is why keeping a ‘design history’ makes perfect sense. Here Paul Hayes talks about how DfE teams have created design histories for some of the department's services.
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