We need a Director of Technology to be part of our team – a new Senior Civil Service role centred on technology, using it to deliver, operate and transform. Emma Stace explains what this entails, the types of skills needed and what's in it for applicants.
In this post, aimed at product managers, Isabelle Andrews explains how her team adapted impact mapping to help align user and business needs. This technique kept them focused on what matters most.
The last year has showed us that we need to change how we lead digital in our organisation. We’ve rearranged what we do into 5 areas of work and we’ve created a new role – Head of Digital. James Reeve explains more in this post.
Emma Stace - chief digital and technology officer - gives her personal view on mental health during covid, and the conversations she's had about race in the past year. She also explains what service ownership and user-centred deign lab are and how these ways of working make such a difference.
Jen Staves explains how the DfE content design community of practice used evidence to build their roadmap, and shares a useful 10-point guide for how you can do the same with your community.
Chief digital and technology officer, Emma Stace, sets out our digital and technology ambitions and priorities – being responsive to learners' needs, running the business, reducing burdens and always raising standards.
Application forms and personal statements are not always the easiest things to do online. Here we explain how users' different accessibility needs have opened up this popular application service to a much wider audience.
In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.
The DfE mapped all its services into what we call service lines. Magda Bober explains what these are, and how the work of the User centred design lab has shaped further education policy.
When the coronavirus pandemic hit, schools closed and they needed a way to teach online. Selena Brown talks about setting up 10,000 schools with digital education platforms by March 2021.
Common misconceptions about how content designers work sometimes affects the ability to build and run quality services in an agile way. Jen Staves shares the reality of their work and explains what they do at each stage of development.