From running continuous discoveries to hacking bureaucracy to make things easier for service teams - here Rachel Hope shares her top tips for service owners a year on since DfE began using the service ownership model.
The National Retraining Scheme team are researching, designing and iterating several products. To help solve some of the complexity they use the ‘theory of change’. Here the Lead product owner Georgina Watts explains how this works and what the benefits are.
We teamed up with CodeUntapped to run a fantastic hackathon. Our hackers were challenged to explore ways to improve one of our live services. Karen Ferdinand kicked off the event and here she blogs about the winners, the solutions and what happened next.
'Commuter students’ stay at home and study rather than moving to be close to their university. This can have a significant effect on their university education. Our Lab did some user research into this, and here Helen Snowden talks about what they learned and their recommendations to policy makers.
For the product managers in DfE our weekly product meetup is rapidly becoming everyone’s favourite meeting. Here Isabelle Andrews explains what makes them so special - and why growing a community of practice is so worthwhile.
Our Manchester office is becoming a really important centre of expertise in digital delivery and transformation. Jack Collier explains how what he and his team do in the North West, and with teams across the country, is a crucial part of our aspiration to provide a world class education for every child.
Service owners play an integral role here in DfE where we focus on making things better for our users. Strengthening our community of service owners is important to us. Here we explain why that is, what the service owner role itself entails and the benefits and challenges service owners face.
Using clear language in our communications is as important for readers as it is for an organisation like DfE Digital and Transformation. Nettie Williams explains why plain English is crucial for comprehension, recruitment and inclusivity.
Most of the time Jessie Ferguson is a senior user researcher but she also volunteers to assess services built by government teams. Jessie explains the benefits of being a service assessor and what this volunteering opportunity entails.
After we published our bog post on The Delivery Book in February, we said we'd update it based on your feedback and to share the latest version. Here it is. It provides you with the tools to take an idea and develop it into a policy or service designed around the needs of the people who'll use it.