For 6 months Andrew Knight's job was to understand what help people needed to deliver things. Their answer was quite simple: they wanted practical help and advice. So to meet their needs, he wrote a really useful book.
With some useful diagrams Rachel Hope, Deputy Director for Teacher Services, explains how the service ownership model is used by multidisciplinary teams in DfE to help them meet their users' needs.
Tracey Williams Allred, our Head of User-Centred Policy Design, writes about what the User Centred Design Lab has been up to, and how it has joined policy and delivery together.
Ian Caplan, Programme Director for the national retraining scheme, writes about how the team is designing the service around its users
Emma Stace, DfE's Chief Digital Officer, looks over a productive year in 2018
Janet Huges, DfE's Director of Major Projects, shows where to get guidance and inspiration when blogging
We're hiring great people into our user support teams. If you care about users and want to help us build brilliant services, take a look.
How can we be more user-centred, whatever job we do? DfE's Chief Digital Officer Emma Stace and Director of Major Projects Janet Hughes set out 6 practices we can all apply to our work.
Emma Stace, the DfE's Chief Digital Officer, talks about how we're helping the DfE change how it does things and become user-centred.
As we come towards the end of what has proved to be a successful project, these are the 6 biggest lessons for people taking on their first big project delivery role.
We’re recruiting for a Deputy Director – Test Operations in the Standards and Testing Agency (STA). I’ve been doing the role since early 2017, and I’ve thoroughly enjoyed it. It’s become vacant because I am taking on the role of …
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