Overcoming different ways of working to improve a public service

Posted by: and , Posted on: - Categories: multidisciplinary teams, Service design, user research
Illustration showing ‘Previous flow’ and ‘New flow’. The previous flow starts with a screen titled ‘Requesting a reference’, then ‘Check your answers before sending your request’ then there’s an alarm clock with the title ‘Wait for references’ followed by a screen titled ‘Which 2 references do you want to include in the application?’ followed finally by ‘Send application’. In the new flow, the first screen is titled ‘References to be requested if you accept an offer’ followed by sending the application, then a step titled ‘Receive offer’ and then a screen titled ‘Confirm your reference details and accept your offer’ followed by an alarm clock with the title ‘Wait for references

People who apply for teaching training have found that getting 2 references before submitting an application, can be a real barrier. Here, Frankie Roberto and Myles Jarvis go into more detail about how data, research and working more closely with policy colleagues has brought about a significant change.

Partnering with local authorities to design family hubs

Posted by: , Posted on: - Categories: multidisciplinary teams, Service design, User-centred design
Two babies playing with different kinds of toys, sitting on a matt

Claire Folan talks about the value of teaming up with subject matter experts from local authorities to design an important service for families. Differences in working culture were soon overcome and a rich multidisciplinary team was formed.

Podcast – Think digital, act human: the interview panel’s perspective

Posted by: , Posted on: - Categories: Careers, culture, equity, podcast, recruitment
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Ever been to an interview and wanted to know what the panel was thinking? In this episode, Nettie Williams, Head of Community and Communications gives the unique perspective of a panel member and what they're looking for. If you have an interview coming up, this episode's for you.

Podcast – Think digital, act human: a diary of a successful job candidate

Posted by: , Posted on: - Categories: Careers, podcast, recruitment
black text on a yellow background reading 'DfE digital and technology' with a podcast icon

If you’re thinking about joining the Civil Service give this a listen. Tom Adams shares pearls of wisdom on preparing for an interview, making the most of your nerves, and the difference between public and private sector recruitment.

Podcast – the second series of ‘Think digital, act human’: job application do's and don'ts

Posted by: , Posted on: - Categories: Careers, podcast, professions, recruitment
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Here is the second series of our ‘Think digital, act human’ podcast. In this episode, host Adaobi Ifeachor, speaks to Vita Shapland-Howes about recruitment in the civil service. Tune in to hear about name-blind recruitment, negotiating salaries, essential criteria and more.