This new service has been rolled out to all publicly-funded schools in England. Selena Brown talks about the user needs at the heart of the service and what people think of the service so far.
The User Centred Design Lab is rolling out a new service aimed at colleagues and teams in DfE. It uses a lot of the thinking we put into our printed Delivery Book, and applies it in a practical way to real problems, faced by real teams.
For 6 months Andrew Knight's job was to understand what help people needed to deliver things. Their answer was quite simple: they wanted practical help and advice. So to meet their needs, he wrote a really useful book.
With some useful diagrams Rachel Hope, Deputy Director for Teacher Services, explains how the service ownership model is used by multidisciplinary teams in DfE to help them meet their users' needs.
Tracey Williams Allred, our Head of User-Centred Policy Design, writes about what the User Centred Design Lab has been up to, and how it has joined policy and delivery together.
Ian Caplan, Programme Director for the national retraining scheme, writes about how the team is designing the service around its users
Emma Stace, DfE's Chief Digital Officer, looks over a productive year in 2018
Janet Huges, DfE's Director of Major Projects, shows where to get guidance and inspiration when blogging
We're hiring great people into our user support teams. If you care about users and want to help us build brilliant services, take a look.
How can we be more user-centred, whatever job we do? DfE's Chief Digital Officer Emma Stace and Director of Major Projects Janet Hughes set out 6 practices we can all apply to our work.