Coronavirus (COVID-19) crystallised our urgent need for research operations, a relatively new discipline that supports user researchers. Tom Adams talks about research during COVID-19 and this new role.
Using clear language in our communications is as important for readers as it is for an organisation like DfE Digital and Transformation. Nettie Williams explains why plain English is crucial for comprehension, recruitment and inclusivity.
Most of the time Jessie Ferguson is a senior user researcher but she also volunteers to assess services built by government teams. Jessie explains the benefits of being a service assessor and what this volunteering opportunity entails.
After we published our bog post on The Delivery Book in February, we said we'd update it based on your feedback and to share the latest version. Here it is. It provides you with the tools to take an idea and develop it into a policy or service designed around the needs of the people who'll use it.
To get more great teachers into the profession DfE is building a new service for aspiring teachers to apply for teacher training. The new version is now in prototype and the team have started taking candidates through the updated service. Sarah Fisher talks here about the team's work so far.
We wanted to get a better understanding of how graduates make choices about their future employment. And we were also keen to hear what they thought about graduate internships. Helen Snowden talks here about what our multidisciplinary team learned from their users.
Teachers plan out their lessons for a year and adapt them according to the pupils’ progress. Audree Fletcher and her team have been designing a service to meet teachers' needs. Audree explains why they took their service through the updated service standard assessment.
'Transformation' sounds impressive, glamorous even, but what does it actually mean? After six years of leading transformation in government, Emma Stace explains what transformation is, what it’s not, and how to spot the difference.
Our chief digital officer Emma Stace talks about how her leadership team strikes a balance between culture and delivery and why paying close attention to our people underpins everything.
Our digital team in Manchester is growing and a range of jobs are being advertised in the next few weeks. Jack Collier - Deputy Director for Digital - talks about why it's a great place to work, the team's values and what motivates them.
Over 10,000 schools are already using the Teaching Vacancies service with hundreds more signing up each week. Read about how we're telling users about this new service and the channels we're using.