How we're creating a national teacher vacancy service
What do NHS professionals and civil servants have but teachers don’t? One thing is a single jobs website to search for new roles. While there are a number of large...
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Overcoming different ways of working to improve a public service
Posted by:
Frankie Roberto and Myles Jarvis, Posted on:
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Categories:
multidisciplinary teams, Service design, user research
...they are signing in 2 times less than they did before we made this change. Training providers have recognised the benefits of the new process. Here’s some feedback we’ve received....
Using feedback to develop and progress
Posted by:
Stephen Milnes, Content Designer, Posted on:
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Categories:
Careers, Content design, culture, recruitment
...in the Midlands. I started out in content design, after a sidestep from journalism, at University of Bath in 2013 where we built a new website inspired by GOV.UK. I’ve...
Desk Research in Discovery
Posted by:
Sarah Stewart, Senior Content Designer, Posted on:
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Categories:
Careers, Content design, multidisciplinary teams, research operations, Service design, technology, Uncategorized, user research
...doing desk research on a new project, is that it helps to embed content design into the team. Approaching content in this way aids teams who are new to content...
Better Together: Co-Designing with Local Authorities
Posted by:
Sarah Thew, Senior User Researcher, Pablo Benvenutto, Herfordshire Local Authority and Thomas Fowler, Dorset Local Authority, Posted on:
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Categories:
Content design, culture, design, digital inclusion, multidisciplinary teams, professions, research operations, Service design, strategy, user research
Our family hubs digital project is complex - we knew we would need sustained involvement. The DfE’s family hubs digital team are developing services to help families and the local...
Forming good habits early in Figma
Posted by:
Rick Garnett, Posted on:
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Categories:
Content design, design, multidisciplinary teams, Service design, User-centred design
...use the same software as you can be a fantastic way to learn new techniques. It can also be a great way to reveal that there's a smarter way to...
Making the most of design histories
Posted by:
Rob Dale, Posted on:
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Categories:
Content design, design, Service design, User-centred design
...write design histories Working in the open in this way helps our team to apply the service standard and: keep everyone informed and gain wider input assist new team members...
Building relationships with gatekeepers to recruit participants
...reaching out to new types of users Our problem How can we recruit research participants we haven’t recruited before in a short space of time? Our team started developing online...
Top tips on service ownership
Posted by:
Rachel Hope, the Deputy Director of teacher services and teachers portfolio, Posted on:
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Categories:
Community of Practice, service ownership
...team Last year, we were busy bringing policy and delivery together into new, multidisciplinary teams. These teams have singular ownership of the service from concept, to implementation, to continuous improvement....
Making a game to understand post-16 choice behaviour
...we discussed our research questions and ways we could run our user research sessions. We knew we were going to run group sessions with 14-18 years old. We knew it...
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