How to name a service
Deciding on a name for a new service can be tricky, especially in government. We’re not brand-driven or focused on marketing. We need to think about the words that users...
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Better Together: Co-Designing with Local Authorities
Posted by:
Sarah Thew, Senior User Researcher, Pablo Benvenutto, Herfordshire Local Authority and Thomas Fowler, Dorset Local Authority, Posted on:
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Categories:
Content design, culture, design, digital inclusion, multidisciplinary teams, professions, research operations, Service design, strategy, user research
...when setting up the group there would be challenges for DfE and local authority members. It's a new way of working for the team and understanding the challenges of each...
Service mapping the Department for Education
The Department for Education (DfE) runs over 400 digital services that reach into every corner of education. I recently led a service mapping discovery to understand this complex and important...
We're hiring
...nurseries and social care. You can see all of our vacancies on Civil Service jobs. Search for Department for Education in the 'Organisation' field. Our work DfE DDaT is part...
Mitigating sample bias in children's social care
...is to provide enhanced induction support for people entering the social work profession. One of the populations we researched with were newly qualified social workers. We were particularly interested in...
What a service line is and why we mapped them in DfE
Posted by:
Magda Bober, User-centred design lab, Posted on:
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Categories:
service ownership, software and services
...to end to and from front to back to see which unnecessary steps we had to remove. These were the service for schools transferring to academies and the one that...
Meeting policy intent and user needs at the same time
Posted by:
Isabelle Andrews, product manager, Posted on:
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Categories:
product management, User-centred design
...is to figure out how best to deliver a new or changing policy through a service so it’s useful and has value for citizens. Sometimes our job is about picking...
Podcast – Think digital, act human: some insight for people applying to be a senior civil servant
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
Careers, culture, podcast, recruitment
...top tips for those starting in a SCS role. So if you’re considering applying, this is a great episode for you. Let us know what you think. If you’re short...
How to organise an accessibility scavenger hunt
Posted by:
Marian Avery, Posted on:
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Categories:
Accessibility, Content design, culture, design, digital inclusion, neurodiversity
...people use assistive technology and what it's like for them.” - Stephen Milnes “It was a very frustrating experience ... a really helpful reminder for why we put so much...
Setting our design community objectives
Posted by:
Jaskiran Kang, Head of Design, Posted on:
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Categories:
Community of Practice, interaction design, multidisciplinary teams
...for our community. Under each one, we discuss and choose specific objectives (or pieces of work) that we can complete within 3 months. We make sure that each objective can...
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