How we're creating a national teacher vacancy service
...involved If we pass our Alpha service assessment, we’ll start building a beta service. As we move into Beta, we want to step up our conversations with users to make...
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Early years qualification checking service: Protecting a public service
Posted by:
Robert Gammon, Posted on:
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Categories:
Collaboration, Content design, design, multidisciplinary teams, Service design, Service standard, User-centred design
Robert Gammon is the Technical Architect on the Early years qualification checking service, currently in the private beta stage of development. Protecting a public service: how and why When developing...
Partnering with local authorities to design family hubs
Posted by:
Claire Folan, product manager for family hubs, Posted on:
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Categories:
multidisciplinary teams, Service design, User-centred design
...and how we would work together. There were differences between how LAs worked and how we did. Each LA has its own way of working, its own level of formality....
Creating 3 principles of informed consent for user research
Posted by:
DfE User research informed consent group, Posted on:
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Categories:
Accessibility, Collaboration, Community of Practice, Cross-government, digital inclusion, neurodiversity, user research, User-centred design
...user researchers formed a working group to find better ways to approach informed consent. We were inspired by a talk given to our UR community by Katherine Smales from University...
Where to start if you want to start blogging
...it helps us connect with other people who are working on similar challenges, builds trust and confidence in the work we’re doing and generally makes things better. This isn’t something...
Building relationships with gatekeepers to recruit participants
...Handle the research operations and admin so gatekeepers don't take on additional work to help recruit. Figure 1 Photo by UX Indonesia on Unsplash Case Study: Social Work Workforce URs...
Making use of open source tools
...of social work practice, leading to better outcomes for the children and families we serve. On the SWIP digital team, we’re designing a digital service that will support the delivery...
Overcoming different ways of working to improve a public service
Posted by:
Frankie Roberto and Myles Jarvis, Posted on:
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Categories:
multidisciplinary teams, Service design, user research
...user-centred design, we can now bring policy and digital much closer together, although this if often easier said than done. The cultural differences between policy and digital are both superficial...
What we learned on the schools discovery
...needed to do our research in a geographical area that would contain a typical mix of schools and give us a good indication of what might be happening across the...
Podcast – Think digital, act human: improving equity in the workplace
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
Careers, equity, podcast, race, recruitment
...the difference between equality on the left, and equity on the right. It’s well known that diverse teams build better services, and here Clara gives her tips on how to...
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