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Podcast – Think digital, act human: the Get help with technology service

black text on a green background reading 'DfE Digital and Technology' with a podcast icon

...In this pod our host, Adaobi Ifeachor, gets to know Rachel Hope. Rachel led the team that sourced, bought and distributed over 1.35 million laptops and tablets to disadvantaged children...

Early years qualification checking service: Protecting a public service

Robert Gammon is the Technical Architect on the Early years qualification checking service, currently in the private beta stage of development. Protecting a public service: how and why  When developing...

Innovative Approaches to User Research Recruitment Challenges

Childrens play area at a family hub

...recruitment . For example, being able to involve local authority staff or parents and carers in planning our research helps us design better research. Visiting and exploring locations where people...

What I learnt leading empowered teams at scale in Teacher Services

Half a dozen people gathered around a roadmap poster discussing and reviewing something

...I wanted to reflect on 4 things I’ve learnt.   1. Strategy needs to be specific The Teacher Services leadership team knew that as the services matured, we’d need to...

Overcoming different ways of working to improve a public service

Posted by: and , Posted on: - Categories: multidisciplinary teams, Service design, user research
Illustration showing ‘Previous flow’ and ‘New flow’. The previous flow starts with a screen titled ‘Requesting a reference’, then ‘Check your answers before sending your request’ then there’s an alarm clock with the title ‘Wait for references’ followed by a screen titled ‘Which 2 references do you want to include in the application?’ followed finally by ‘Send application’. In the new flow, the first screen is titled ‘References to be requested if you accept an offer’ followed by sending the application, then a step titled ‘Receive offer’ and then a screen titled ‘Confirm your reference details and accept your offer’ followed by an alarm clock with the title ‘Wait for references

...user-centred design, we can now bring policy and digital much closer together, although this if often easier said than done. The cultural differences between policy and digital are both superficial...