Using pair writing to improve internal guidance
...and don’t, need to be involved in reducing the sign-off stages required later The most challenging area is the language. My goal is to use plain English throughout. However, through...
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Meeting policy intent and user needs at the same time
Posted by:
Isabelle Andrews, product manager, Posted on:
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Categories:
product management, User-centred design
...understood what we were here to do. Policy outcomes through the lens of user needs We adapted impact mapping to include 'value to users' before moving to 'deliverables'. We did...
Podcast - Think digital, act human: why are communities of practice good for organisations?
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
Community of Practice, Content design, podcast
...In this episode our host, Adaobi Ifeachor, gets to know Jen Staves, Head of Content design. You’ll hear about content design, co-design, why communities of practice are important for delivery...
How we're creating a national teacher vacancy service
...This prompted the government, initially in the 2016 Education White Paper and then in the 2017 Conservative Party manifesto, to commit to "create a single jobs portal for schools to...
Using agile methods to help parents choose the right school
...in 'pop-ups' (to give the data more meaning). Supporting information, such as confidence intervals, has also been simplified to make it easier to understand. Helping parents Agile results in services...
Early years qualification checking service: Protecting a public service
Posted by:
Robert Gammon, Posted on:
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Categories:
Collaboration, Content design, design, multidisciplinary teams, Service design, Service standard, User-centred design
...for different environments and includes an 'on-off' switch to disable the guard page in production. When we sent invitations to Early Years managers who volunteered to take part in the...
Content workflow tips
...your process Consider these questions to streamline content creation: Who are the SMEs and contributors? How do SMEs prefer to communicate and provide feedback? How can you maximise individual expertise? ...
We're hiring a Director of Technology
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
recruitment, software and services, technology
...within the education and care sectors We need to make our technology more effective in education and care. To get this right we have to change a lot of our...
What a year: 2020 in review
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
culture, race, recruitment, Schools, service ownership
...been able to respond so effectively is also thanks to the investment we put into building our in-house digital and technology expertise over previous years. When we are faced by...
Overcoming different ways of working to improve a public service
Posted by:
Frankie Roberto and Myles Jarvis, Posted on:
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Categories:
multidisciplinary teams, Service design, user research
...front. Digital people make decisions as they go along and then make changes in response to user research and behaviour. In this post I explain how we overcame ways of...
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