...understood what we were here to do. Policy outcomes through the lens of user needs We adapted impact mapping to include 'value to users' before moving to 'deliverables'. We did...
...least one research session in a round. Posting a link in a channel to encourage team members to sign-up is not enough. As a user researcher, I need to try...
...been able to respond so effectively is also thanks to the investment we put into building our in-house digital and technology expertise over previous years. When we are faced by...
...screen. Lots of people apply to work with us because they like what they read on this blog, but in the last year people have been less focused on blogging...
...In this episode our host, Adaobi Ifeachor, gets to know Jen Staves, Head of Content design. You’ll hear about content design, co-design, why communities of practice are important for delivery...
...the last thing I expected. The menopause and mental health I was referred to a specialist but I kept thinking how I was too young to go through this. I...
...front. Digital people make decisions as they go along and then make changes in response to user research and behaviour. In this post I explain how we overcame ways of...
...within the education and care sectors We need to make our technology more effective in education and care. To get this right we have to change a lot of our...
...inclusion factors. The outputs from this research gave us a wealth of specific insights for both of our core user groups, including into how jobseekers currently look for roles, how...
...the internet era When Tom says "internet era", he means the world we live in now, surrounded by the internet. Government hasn't ignored the internet, far from it - but...
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