Service mapping the Department for Education
The Department for Education (DfE) runs over 400 digital services that reach into every corner of education. I recently led a service mapping discovery to understand this complex and important...
The Department for Education (DfE) runs over 400 digital services that reach into every corner of education. I recently led a service mapping discovery to understand this complex and important...
...for our community. Under each one, we discuss and choose specific objectives (or pieces of work) that we can complete within 3 months. We make sure that each objective can...
...people use assistive technology and what it's like for them.” - Stephen Milnes “It was a very frustrating experience ... a really helpful reminder for why we put so much...
...top tips for those starting in a SCS role. So if you’re considering applying, this is a great episode for you. Let us know what you think. If you’re short...
...many people they caught trying to get a free Starbucks gift card! What I'm doing now While I can’t pretend the escape room has made me a cyber specialist, it...
...court) do not use this site for party political purposes (this site is paid for with public money so it's inappropriate to engage in party-political activity) please do not post...
...parents choose the right school or college for their child. I joined the team when we were looking to make improvements to the parent experience. We work in 2 week...
...to describe programmes which are about cutting costs and improving productivity? Good for the organisation no doubt, but maybe not so good for its employees. So if the outcome of...
...User Research* about the last time he interviewed for a Civil Service role. That role was Lead User Researcher for DfE Digital and Technology. (* Tom didn’t interview for his...
...with some of these options. For example, it can be hard for a person using a mobile device to scroll through a list of filter options accurately. Conclusion We decided...
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