Why and how we create design histories
...URL for each design. The team could use this to refer to in user stories or when writing code. When it was clear these posts were useful, we made creating...
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How we use Slack to respond to service incidents
...code to be well tested, open source and well-documented. It was important to us that we applied these principles to building the bot too. We were keen to build the...
Codespaces – a content designer’s best friend
...my developer friends, so it’s harder to spot mistakes. Codespaces makes it easier for me to do this. Advantages of using Codespaces Here are some more benefits of using Codespaces....
Making the service assessment process easier and more consistent
Posted by:
Kerry Lyons, Andy Jones, Jake Lloyd and Mike Dunn, Posted on:
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Categories:
Assurance, Collaboration, Cross-government, service assessments, Service standard, user research, User-centred design
...something we’re set up to provide or support. Working in the open and sharing source code, however, means any other department can take the code, set it up themselves and...
Where to start if you want to start blogging
...and more recently in New South Wales, Australia Weeknotes There’s a community of people who write weekly blogposts about what they’ve been up to and what they’ve learned, helpfully collated...
How our Manchester team made a difference in 2019
Posted by:
Jack Collier, Posted on:
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Categories:
Careers, culture, National retraining scheme, Service design, User-centred design
...based nearby. But we’re also attracting people from London and the south of England who want to come and live and work here. Next year, we'll be hiring In 2020...
What we're doing to support Black colleagues and address racism
...the economic ladder. I’m not Black, nor do I share the Black experience. But I have a responsibility as a colleague, a friend, and as a representative of the south-Asian...
Doing user research for service line mapping, at speed
Posted by:
Magda Bober, User-centred design lab, Posted on:
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Categories:
Service design, user research, User-centred design
...on the south coast of England around Chichester and Worthing. This was before the first COVID-19 lockdown, so we could still do user research in the traditional way - something...
Learning how to be anti-racist in our recruitment
Posted by:
Katie Pether, Digital recruitment lead, Posted on:
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Categories:
Careers, culture, equity, race, recruitment
...lockdown, we did lots of community events including: Code Untapped Hackathon Silicon Milk Roundabout Service Design in Government UX Playground We now need to find more creative ways to step...
Making the 'Apply for teacher training' service accessible from start
Posted by:
'Becoming a teacher' team, Posted on:
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Categories:
Accessibility, digital inclusion, Service design, user research
...continually review the service. We carried out automated accessibility testing – we do this every time we release new code or features. We run manual accessibility testing with the Disability...
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