Government services are changed and improved over time. People who work on them come and go. The continuity of why a service is how it is gets lost or forgotten, which is why keeping a ‘design history’ makes perfect sense. Here Paul Hayes talks about how DfE teams have created design histories for some of the department's services.
Paul Hayes is an interaction designer on the 'Becoming a teacher' team.
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A blog about how we're transforming the whole organisation and building digital capabilities and services at the Department for Education.
- Making the 'Apply for teacher training' service accessible from start March 22, 2021
- Doing user research for service line mapping, at speed March 12, 2021
- What a service line is and why we mapped them in DfE March 4, 2021