...the saying goes - it’s not dumbing down, it’s opening up. I think this is so important for developing an organisation’s potential for user-centred design. Follow Courtney and DfE Digital...
Image of palms facing upwards in a circle As a Fast Streamer, I spent six months at the Department for Education (DfE) working as a user researcher on our internal...
Deciding on a name for a new service can be tricky, especially in government. We’re not brand-driven or focused on marketing. We need to think about the words that users...
...as with groups where they didn’t) The process of going through the game is a useful exercise for students aged 16 who are thinking about their choices - it forces...
...the journey for teachers across their careers. We're also changing our role in DfE. You can see our service line here. We’ve achieved a lot. As I leave the department,...
...plans to train 100 more). The Charity for Civil Servants offer a range of services for when times are tough. We have a wellbeing network and a counselling service that...
...These evidenced needs became the basis of our vision for the service, which has the following central features: a simple search for jobseekers looking for teacher vacancy listings, locally and...
...a house. The Service delivery division is responsible for ensuring we make it easy for a school leader to manage and run their school, by building user-centred and data-driven services....
...to end to and from front to back to see which unnecessary steps we had to remove. These were the service for schools transferring to academies and the one that...
...is to figure out how best to deliver a new or changing policy through a service so it’s useful and has value for citizens. Sometimes our job is about picking...
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