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Growing our service owner community

Posted by: , Posted on: - Categories: Careers, culture, Service design, User-centred design
Service owners from DfE working in breakout sessions

Service owners play an integral role here in DfE where we focus on making things better for our users. Strengthening our community of service owners is important to us. Here we explain why that is, what the service owner role itself entails and the benefits and challenges service owners face.

The benefits of being a volunteer service assessor

Jessie Fergusson creating an agile wall on a glass panel

Most of the time Jessie Ferguson is a senior user researcher but she also volunteers to assess services built by government teams. Jessie explains the benefits of being a service assessor and what this volunteering opportunity entails.

We've updated The Delivery Book - a book to help teams deliver

Posted by: , Posted on: - Categories: Agile, Service design, User-centred design
Paper copy of The Delivery Book

After we published our bog post on The Delivery Book in February, we said we'd update it based on your feedback and to share the latest version. Here it is. It provides you with the tools to take an idea and develop it into a policy or service designed around the needs of the people who'll use it.

Testing 'Apply' - the new application service for aspiring teachers

Posted by: , Posted on: - Categories: Service design, User-centred design
Teacher sat amongst classroom of (Key Stage 3 or 4 it's not determined) pupils all looking towards the front of the room. Everyone is looking very engaged and happy.

To get more great teachers into the profession DfE is building a new service for aspiring teachers to apply for teacher training. The new version is now in prototype and the team have started taking candidates through the updated service. Sarah Fisher talks here about the team's work so far.

How supporting graduates sooner could improve their work experience choices

Posted by: , Posted on: - Categories: Agile, User-centred design

We wanted to get a better understanding of how graduates make choices about their future employment. And we were also keen to hear what they thought about graduate internships. Helen Snowden talks here about what our multidisciplinary team learned from their users.

Our lesson planning alpha passed the updated service standard assessment

Posted by: , Posted on: - Categories: Service design
Three girl pupils from key stage 3 or 4 looking at a screen with their teacher

Teachers plan out their lessons for a year and adapt them according to the pupils’ progress. Audree Fletcher and her team have been designing a service to meet teachers' needs. Audree explains why they took their service through the updated service standard assessment.