How we use Slack to respond to service incidents
We wanted to get better at responding to incidents, so we built our own Slack bot. James Glenn explains.
Being open about our design community and how we recruit
Posted by:
Jaskiran Kang, Head of Design, Posted on:
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Categories:
Careers, Community of Practice, design, recruitment
Our design community is flourishing and we’re looking for more designers to join us. We ran open sessions with potential applicants to share the things that make our community unique – and tips on how to apply.
Podcast – Think digital, act human: a spotlight on Shafiqa Gunton
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
Careers, podcast, software and services
In this festive bonus episode, Shaf Gunton talks to Adaobi Ifeachor about her role as a programme delivery manager in the Get help with technology service. She has advice for people interested in joining this digital profession, and tells us why she set up an engineering academy in Scarborough.
Podcast – Think digital, act human: the Get help with technology service
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
podcast, Schools, Service design, service ownership, software and services, technology, User-centred design
How did the critical Get help with technology service come about? Rachel Hope, Deputy director for Teacher services, and Shaf Gunton, Programme delivery manager, talk to Adaobi Ifeachor about the complexities and obstacles they faced and what's next for this essential service.
Podcast - Think digital, act human: future ways of working
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
culture, podcast, race, Service design, Uncategorized, user research, User-centred design
What is future ways of working and why is it important? Jack Collier, Head of Digital for School Services, talks to Adaobi Ifeachor about designing office spaces now that we return to work, and how this impacts culture as well as diversity and inclusion.
Podcast - Think digital, act human: why are communities of practice good for organisations?
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
Community of Practice, Content design, podcast
In DfE we have more than 10 communities of practice, all at different stages of maturity. Jen Staves, Head of Profession for content design talks to Adaobi Ifeachor about the intrinsic value of these communities.
Podcast - Think digital, act human: Black voices in digital and technology
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
culture, podcast, race, Service design, user research, User-centred design
What does it mean to be a Black digital and technology expert in government? Adaobi Ifeachor speaks to Virginia Brown, a Black Content Design Lead, Courtney Allen, a Black Associate Product Manager and Keisha Herbert, a Black Senior User Researcher, to learn about their journeys into the Civil Service.
How we brought our user-centred design professions closer together
Posted by:
Jen Staves, Head of Content Design, Posted on:
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Categories:
Content design, User-centred design
Jen Staves explains how she and other heads of profession brought 4 user centred design professions together to get a deeper understanding of the traits they share. Their insights are shaping how these communities support each other, and work better.
We're hiring a Director of Technology
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
recruitment, software and services, technology
We need a Director of Technology to be part of our team – a new Senior Civil Service role centred on technology, using it to deliver, operate and transform. Emma Stace explains what this entails, the types of skills needed and what's in it for applicants.
Meeting policy intent and user needs at the same time
Posted by:
Isabelle Andrews, product manager, Posted on:
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Categories:
product management, User-centred design
In this post, aimed at product managers, Isabelle Andrews explains how her team adapted impact mapping to help align user and business needs. This technique kept them focused on what matters most.
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