For 6 months Andrew Knight's job was to understand what help people needed to deliver things. Their answer was quite simple: they wanted practical help and advice. So to meet their needs, he wrote a really useful book.
With some useful diagrams Rachel Hope, Deputy Director for Teacher Services, explains how the service ownership model is used by multidisciplinary teams in DfE to help them meet their users' needs.
Tracey Williams Allred, our Head of User-Centred Policy Design, writes about what the User Centred Design Lab has been up to, and how it has joined policy and delivery together.
Ian Caplan, Programme Director for the national retraining scheme, writes about how the team is designing the service around its users
Emma Stace, DfE's Chief Digital Officer, looks over a productive year in 2018
We're hiring great people into our user support teams. If you care about users and want to help us build brilliant services, take a look.
How can we be more user-centred, whatever job we do? DfE's Chief Digital Officer Emma Stace and Director of Major Projects Janet Hughes set out 6 practices we can all apply to our work.
Emma Stace, the DfE's Chief Digital Officer, talks about how we're helping the DfE change how it does things and become user-centred.
This is a guest post from colleagues in the Department for Transport (DfT). We’ve recently been working on a discovery about agile. So we wanted to find out what agile means in DfE Digital and what we can learn. More …
My name is Kate and I head up the ‘User Centred Design Lab’, a new team based in the South East and South London region at the Department for Education (DfE). We’re working in an agile way to identify opportunities …