How to run a discovery for any project (not just digital ones)
...that might be useful for people to refer to or use - if you're interested and have links to share, please add them as comments / suggestions. (People not used...
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How the User Centred Design Lab has joined policy with delivery
Posted by:
Tracey Williams Allred, Head of User-Centred Policy Design, Posted on:
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Categories:
Schools, User-centred design
...on user research in schools. In particular, they wanted to test an idea - technology could play a role in encouraging more students to study foreign languages at GCSE. With...
The benefits of being a volunteer service assessor
Posted by:
Jessie Ferguson, senior user researcher at the Standards and Testing Agency, Posted on:
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Categories:
Service design
...to volunteer. In this post I’ll outline what being a service assessor entails, and how you can get involved. What we look for in assessors We like volunteer assessors to...
How we put the DfE's transformation aims into practice
Posted by:
Georgina Watts, Posted on:
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Categories:
Agile, National retraining scheme, Service design, User-centred design
...a different way. Be user-centred It’s really inspiring to work in a team that’s focused on designing an excellent service for users. To make sure this translated into practice, lots...
How to interview people online
Posted by:
Katie Pether, Digital recruitment lead, Posted on:
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Categories:
Accessibility, culture, recruitment
In recent weeks how we work in DfE has changed dramatically, but we’re as committed as ever to meeting our users' needs. Recruiting talented people to work in crucial roles...
How we're using the 'theory of change' to design the National Retraining Scheme
The National Retraining Scheme is being designed to help adults retrain in*]}*to better jobs, and be prepared for future changes to the economy. 'Get Help to Retrain', the first part...
Mitigating sample bias in children's social care
...contacted related organisations and asked them to distribute information about our project in their own newsletters. This included: local authorities interest groups related charities education institutions To address specific gaps...
Using pair writing to improve internal guidance
...and don’t, need to be involved in reducing the sign-off stages required later The most challenging area is the language. My goal is to use plain English throughout. However, through...
Working across teams to streamline services for learners
Posted by:
Future Systems Unit, Skills Journey Directorate, Posted on:
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Categories:
design, multidisciplinary teams, policy, software development, strategy
...offer. Initial user research from the Customer Experience & Design team highlighted that there was still more to do. We will continue to join up our digital domain to better...
How we're creating a national teacher vacancy service
...This prompted the government, initially in the 2016 Education White Paper and then in the 2017 Conservative Party manifesto, to commit to "create a single jobs portal for schools to...
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