Using pair writing to improve internal guidance
...means it’s hard to absorb. So there’s a need to make things clearer, especially to remove ambiguity around the things digital delivery teams need to do to comply with the...
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We're hiring a Director of Technology
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
recruitment, software and services, technology
...needs of the department and our users. To achieve this, we need the right people with the right skills, and tools in the right place. This is a role centred...
Using agile methods to help parents choose the right school
...it mean to be part of an agile team? Put simply, it means spending a lot of time talking to and observing users of our service to find out what...
Early years qualification checking service: Protecting a public service
Posted by:
Robert Gammon, Posted on:
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Categories:
Collaboration, Content design, design, multidisciplinary teams, Service design, Service standard, User-centred design
...to configure, like user management systems, or only allowing users to access the service from specific computers, we focused on our specific requirements and found a simpler, more user-friendly solution....
Content workflow tips
...your process Consider these questions to streamline content creation: Who are the SMEs and contributors? How do SMEs prefer to communicate and provide feedback? How can you maximise individual expertise? ...
Overcoming different ways of working to improve a public service
Posted by:
Frankie Roberto and Myles Jarvis, Posted on:
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Categories:
multidisciplinary teams, Service design, user research
...what stage. What the user research showed us Policy and digital people worked closely together to watch user research with all 3 of our user groups, which are: candidates (people...
What a year: 2020 in review
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
culture, race, recruitment, Schools, service ownership
...and learners this year, as well as over 50,000 4G routers to provide access to the internet. We’ve also delivered new curriculum support tools and content to help teachers across...
Podcast: the first in our 'Think digital, act human' series
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
culture, podcast, race, service ownership, strategy, User-centred design
...we’re getting used to things like volume levels. We’ll improve as we go. If you’re short on time, fast forward to: who is Emma Stace and what’s shaped her career?...
Podcast - Think digital, act human: why are communities of practice good for organisations?
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
Community of Practice, Content design, podcast
...content design and explaining her career so far 4:32 Jen running through her plan as the first Head of Profession for content design 08:54 how co-design works and how communities...
Useful tips from a user researcher on boosting collaboration
Posted by:
Costa Christou, Posted on:
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Categories:
Community of Practice, culture, professions, user research
...a digital whiteboard and used themed ‘buckets’ to sort comments, creating a list of actions in order or priority. Figma was better for us due to improved user-friendliness and it...
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