...doing desk research on a new project, is that it helps to embed content design into the team. Approaching content in this way aids teams who are new to content...
Our family hubs digital project is complex - we knew we would need sustained involvement. The DfE’s family hubs digital team are developing services to help families and the local...
...use the same software as you can be a fantastic way to learn new techniques. It can also be a great way to reveal that there's a smarter way to...
...write design histories Working in the open in this way helps our team to apply the service standard and: keep everyone informed and gain wider input assist new team members...
...reaching out to new types of users Our problem How can we recruit research participants we haven’t recruited before in a short space of time? Our team started developing online...
...with that, but they’re not the whole story by themselves. I don’t want service delivery to become a new organisational silo. I believe that policy and delivery are one thing,...
...team Last year, we were busy bringing policy and delivery together into new, multidisciplinary teams. These teams have singular ownership of the service from concept, to implementation, to continuous improvement....
...we discussed our research questions and ways we could run our user research sessions. We knew we were going to run group sessions with 14-18 years old. We knew it...
...steps to get there get relevant training This scheme is ambitious and complex. It's trying to encourage people to change their behaviour by starting something new, which is always hard....
...law. As a content designer working in DDaT, I decided to try and address these needs by pair writing new guidance with the DfE contracts manager who wrote the original...
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