...tools we can use. Tools for documentation When it comes to documenting your design iterations, you have complete flexibility in choosing the tools that best suit your project’s needs. Whether...
...characteristics We also wanted to find out if candidates know how to find help when they need it. And can they continue with their journey through the service once they’d...
...empathy lab to test their service in August 2024. To make the most of the day in the lab the team took steps to prepare. 1. Read up on the...
...together. It’s a good idea to try your bad examples first and finish with the good ones to make the most impact. 5. Collect feedback. Bring your groups back together...
...keep slides to a minimum, to make them more readable and therefore easier to digest. Preparation -– not too little not too much We focused on preparing the first 2...
...reminders. Dig deeper into the data Google will give you top-line results, but if you pull the raw data into Excel or Sheets you can really start to get to...
...to end to and from front to back to see which unnecessary steps we had to remove. These were the service for schools transferring to academies and the one that...
Family hubs allow local authorities to offer help to families, from ‘early years’ support to parenting classes, all of which can make a difference – particularly to those families going...
...‘Optimal Workshop’ to create a ‘Treejack’ study. Optimal Workshop is a piece of software which has research tools to improve user experience. Treejack enables you to evaluate how easy it...
...to further experiments around how to increase conversion in this part of the journey. Our Principal Technical Architect led on improving how we track people as they interact with our...
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