...able to access the internet or who choose not to be online for personal or religious reasons. This helped us understand their needs and make improvements to our service. For...
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking...
...access barrier The solution must be straightforward for the team to maintain The solution must allow us to disable password protection entirely for the public-facing service The team should have...
...with gatekeepers to align with their procedures Explain to gatekeepers what’s in it for the people you’re trying to reach Consider what’s in it for the gatekeepers and plan to...
...schools or skills. We'll aim to solve specific problems and journeys for users as well as doing what works for the department and the taxpayer. And most importantly, we know...
My name is Juliet Blomfield and I’m the content and communications manager for the data exchange project at the Department for Education (DfE). The data exchange project aims to: make...
...network is a safe forum for colleagues with fertility issues to connect with each other, share experiences and useful resources, and to ask questions. Crucially we promote awareness of fertility...
...the saying goes - it’s not dumbing down, it’s opening up. I think this is so important for developing an organisation’s potential for user-centred design. Follow Courtney and DfE Digital...
...the journey for teachers across their careers. We're also changing our role in DfE. You can see our service line here. We’ve achieved a lot. As I leave the department,...
Deciding on a name for a new service can be tricky, especially in government. We’re not brand-driven or focused on marketing. We need to think about the words that users...
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