...shaping our teams, our processes, and our strategy to be responsive to our users' needs. If we need to prioritise something new and unexpected, we'll need ready-formed teams to pivot...
...research showed that further education providers felt that their strong link with the community and businesses were distinctive factors. Meeting our users When doing user research sometimes the temptation -...
...service that the User Centred Design Lab is rolling out in the coming weeks. A new service to help teams change how they work It’s an internal service aimed at...
As of February 2020, 77 providers and 195 candidates have signed up to the Department for Education (DfE)’s new, live digital service, ‘Apply for teacher training’. There are currently 72...
...user needs To make sure we build services that are simple and intuitive, we have done a lot of user research. We have identified a number of user needs and...
...provided through ‘user support’ and is different depending on what service is being provided and what the users need. Support could be provided via email, through an online contact form,...
...more tangible. Hearing feedback directly from users adds context and value to your work – it creates a more nuanced understanding of their needs. Simplifying user research playbacks makes a...
...what stage. What the user research showed us Policy and digital people worked closely together to watch user research with all 3 of our user groups, which are: candidates (people...
...to prepare We knew it would be a challenge - the team had been through service assessments before, but not to the new standard, and not with a service as...
...where we are working from at the moment) to help the user feel more comfortable. We tell users from the beginning that if they need to pause or end the...
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