We've updated The Delivery Book - a book to help teams deliver
...feedback on how it could be improved. All of that thinking has been included in a new and improved version, which you can now download at the bottom of this...
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How service ownership works in DfE
Posted by:
Rachel Hope, the Deputy Director of teacher services and teachers portfolio, Posted on:
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Categories:
Agile, Service design, User-centred design
...described in this post is a tool, designed to help us explain new working practices to our colleagues and leaders. Like most things, it's a work in progress; but we’ve...
Transformation is not a programme
...are working in new ways to make things better for your users (or customers) If you can't see these signs then you may be in the realm of hopeful thinking....
What a service line is and why we mapped them in DfE
Posted by:
Magda Bober, User-centred design lab, Posted on:
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Categories:
service ownership, software and services
...beginning of a new era and an opportunity to clarify what further education was trying to achieve and how it could be done. The further education service line mapping was...
Why we're building many services to meet many user needs
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
Agile, Careers, Service design, User-centred design
...We've been talking a lot about merging policymaking and user-centered design, mainly because DfE has a long history of the former and is still relatively new at the latter. But...
We’re creating a DfE Service Manual
...this, we'll use remote software to conduct open and closed card sorting exercises. Open card sorting will help us to understand how users group information, categories and topics. A new...
Come and help us support our users - we’re hiring
...just in digital, but also across other areas of DfE, such as policy. We are excited to welcome new colleagues on board to help us with this, working with our...
What we're doing to support Black colleagues and address racism
...me cry.” Black people in the UK are overwhelmed with the news of Black people’s deaths and the resulting protests. They are mentally drained by having to absorb the news...
Podcast – Think digital, act human: some insight for people applying to be a senior civil servant
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
Careers, culture, podcast, recruitment
...view on 'the 3-year rule' 14:09 getting comfortable in a new role 16:00 stepping into an organisation as a leader 18:07 what recruitment looks like in SCS positions 35:04 Jack's...
How product managers in DfE support each other
Posted by:
Isabelle Andrews, product manager, Posted on:
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Categories:
Agile, Careers, Community of Practice, product management
...tell how to coach new product managers Develop and learn through product crits and peer reviews Recently we’ve used a couple of meetups for product critiques (or ‘crits’). This is...
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