How we use Slack to respond to service incidents
...of us. We want to encourage more DfE service teams to use it. And we’re keen to get feedback so we can develop the bot to better meet user needs....
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Why we built the new Teaching Vacancies service
Posted by:
Selena Brown, Posted on:
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Categories:
Service design, Teaching Vacancies, User-centred design
All publicly-funded schools in England can now use the new Teaching Vacancies service to list teaching roles free of charge. It's a job search tool for people looking for their...
What we learned on the schools discovery
...Now we’re in the process of organising these into ‘service lines’ around the needs of our identified user groups, to understand where collections of services come together to meet the...
Codespaces – a content designer’s best friend
...friend Codespaces is a development environment that uses GitHub. Codespaces allows us to see the changes we want to make on the website before we actually make them. It gives...
How to organise an accessibility scavenger hunt
Posted by:
Marian Avery, Posted on:
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Categories:
Accessibility, Content design, culture, design, digital inclusion, neurodiversity
...and how users with accessibility needs are excluded from using them. 5 steps to run your own scavenger hunt 1. Choose what assistive technology to use. Something that everyone can...
Using research crits to improve our work
...to find ways to share our knowledge and experience with each other to improve the quality of our work. We also wanted to share more about what we’re working on...
Get to an answer
Posted by:
Clare Arolker, Posted on:
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Categories:
Content design, Service design, User-centred design
...multiple-choice answers and apply question branching logic. Users are guided to relevant content based on how they respond to each question. It is possible to create result pages within ‘Get to an answer’ or direct users to existing content on any webpage. The user interface lets...
Being open about our design community and how we recruit
Posted by:
Jaskiran Kang, Head of Design, Posted on:
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Categories:
Careers, Community of Practice, design, recruitment
...assumptions you’ll meet real users with real needs tell a story like a maths equation–show your workings out you don’t need to be able to code but it helps you...
Making use of the Department for Education accessibility experience lab in Sheffield
Posted by:
Bunsi Shah and Rick Garnett, Posted on:
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Categories:
Accessibility, culture, design, User-centred design
...team audits our services against other types of users such as: keyboard only - users who have a motor impairment preventing the use of a mouse voice activation - users...
How we’re providing real-time accessibility statements and issue management
Posted by:
Andy Jones, Jake Lloyd, Kerry Lyons and Adam Dumbell, Posted on:
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Categories:
Accessibility, Cross-government, design
...and partner agencies into the private beta enhance our reporting based on user feedback collaborate with GDS to consider broader government adoption develop a public beta plan for how we...
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