How user insights helped us build a Teaching Jobs beta service
As product manager for the new Teaching Jobs service, I need to ensure that the service my digital team is developing is based on demonstrated user needs. Since my last...
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Early years qualification checking service: Protecting a public service
Posted by:
Robert Gammon, Posted on:
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Categories:
Collaboration, Content design, design, multidisciplinary teams, Service design, Service standard, User-centred design
...a new digital public service, you might wonder why it requires protection. Isn’t a public service meant to be open to everyone? Yes, but only after its official launch. During...
Using research crits to improve our work
...first time, and we rewrote an information sheet to reduce the text for young people. This year we’re looking for new ways to improve how we share our research and...
Get to an answer
Posted by:
Clare Arolker, Posted on:
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Categories:
Content design, Service design, User-centred design
The Customer Experience and Design (CX&D) team have created a new pattern called 'Get to an answer'. It makes it easy for user-centred design teams in the Department for Education (DfE) to build content that guides users to relevant information by answering a short series of questions. Where this...
The challenges of doing research with internal users
Posted by:
DfE internal research working group , Posted on:
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Categories:
Collaboration, user research
...your organisation. Why is internal user research different? Internal user research can feel different from doing research with users outside your organisation. Researchers say they experience new challenges when...
Why we use plain English
...excellent services. DfE Digital and Transformation is growing and we advertise new roles each week. We’re looking for people in junior and apprentice positions, as well as fast stream candidates....
We’re creating a DfE Service Manual
...this, we'll use remote software to conduct open and closed card sorting exercises. Open card sorting will help us to understand how users group information, categories and topics. A new...
What we're doing to support Black colleagues and address racism
...me cry.” Black people in the UK are overwhelmed with the news of Black people’s deaths and the resulting protests. They are mentally drained by having to absorb the news...
We ran a creative and diverse hackathon with CodeUntapped
In the Department for Education (DfE) we’ve been putting a lot of energy into growing our communities – not just our communities of practice, but also communities that promote equality...
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