Putting people at the heart of policymaking
...universities, colleges and apprenticeships. Simply delivering all that is challenging enough. Changing how we deliver it is another challenge on top of that. This is the context behind a new...
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How the User Centred Design Lab has joined policy with delivery
Posted by:
Tracey Williams Allred, Head of User-Centred Policy Design, Posted on:
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Categories:
Schools, User-centred design
...they'd uncovered. So they did some content design and put new guidance in one place on GOV.UK. The result looked like this: This clear, structured page was designed to assemble...
Working Collaboratively Across Professions
Posted by:
Laura Croft, Posted on:
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Categories:
Careers, Community of Practice, multidisciplinary teams, professions, research operations, strategy, technology, user research
...aim to have a consistent and automated process to onboard new starters into their profession. This includes an introduction with their Head of Profession. Ensuring, new starters know about your...
Building relationships with gatekeepers to recruit participants
...reaching out to new types of users Our problem How can we recruit research participants we haven’t recruited before in a short space of time? Our team started developing online...
Overcoming different ways of working to improve a public service
Posted by:
Frankie Roberto and Myles Jarvis, Posted on:
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Categories:
multidisciplinary teams, Service design, user research
...they are signing in 2 times less than they did before we made this change. Training providers have recognised the benefits of the new process. Here’s some feedback we’ve received....
Black lives are at stake - here's what you can do to help
...includes everyone regardless of their demographic. As the ‘new normal’ emerges we need to seize this moment to shape a new history. One in which people, regardless of race, can...
The benefits of working in DfE Digital and Technology
Posted on:
...at all levels on equality, diversity and inclusion. Fair treatment ambassadors Trained volunteers promote and foster a working environment in which everyone is treated fairly and equally. Several ways to...
Making the most of design histories
Posted by:
Rob Dale, Posted on:
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Categories:
Content design, design, Service design, User-centred design
...write design histories Working in the open in this way helps our team to apply the service standard and: keep everyone informed and gain wider input assist new team members...
Forming good habits early in Figma
Posted by:
Rick Garnett, Posted on:
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Categories:
Content design, design, multidisciplinary teams, Service design, User-centred design
...use the same software as you can be a fantastic way to learn new techniques. It can also be a great way to reveal that there's a smarter way to...
Better Together: Co-Designing with Local Authorities
Posted by:
Sarah Thew, Senior User Researcher, Pablo Benvenutto, Herfordshire Local Authority and Thomas Fowler, Dorset Local Authority, Posted on:
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Categories:
Content design, culture, design, digital inclusion, multidisciplinary teams, professions, research operations, Service design, strategy, user research
Our family hubs digital project is complex - we knew we would need sustained involvement. The DfE’s family hubs digital team are developing services to help families and the local...
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