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How we're using the 'theory of change' to design the National Retraining Scheme

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The National Retraining Scheme team are researching, designing and iterating several products. To help solve some of the complexity they use the ‘theory of change’. Here the Lead product owner Georgina Watts explains how this works and what the benefits are.

How our Manchester team made a difference in 2019

Posted by: , Posted on: - Categories: Careers, culture, National retraining scheme, Service design, User-centred design
A photo of a big metal bee structure in our Manchester office.

Our Manchester office is becoming a really important centre of expertise in digital delivery and transformation. Jack Collier explains how what he and his team do in the North West, and with teams across the country, is a crucial part of our aspiration to provide a world class education for every child.

Growing our service owner community

Posted by: , Posted on: - Categories: Careers, culture, Service design, User-centred design
Service owners from DfE working in breakout sessions

Service owners play an integral role here in DfE where we focus on making things better for our users. Strengthening our community of service owners is important to us. Here we explain why that is, what the service owner role itself entails and the benefits and challenges service owners face.

The benefits of being a volunteer service assessor

Jessie Fergusson creating an agile wall on a glass panel

Most of the time Jessie Ferguson is a senior user researcher but she also volunteers to assess services built by government teams. Jessie explains the benefits of being a service assessor and what this volunteering opportunity entails.

We've updated The Delivery Book - a book to help teams deliver

Posted by: , Posted on: - Categories: Agile, Service design, User-centred design
Paper copy of The Delivery Book

After we published our bog post on The Delivery Book in February, we said we'd update it based on your feedback and to share the latest version. Here it is. It provides you with the tools to take an idea and develop it into a policy or service designed around the needs of the people who'll use it.

Testing 'Apply' - the new application service for aspiring teachers

Posted by: , Posted on: - Categories: Service design, User-centred design
Teacher sat amongst classroom of (Key Stage 3 or 4 it's not determined) pupils all looking towards the front of the room. Everyone is looking very engaged and happy.

To get more great teachers into the profession DfE is building a new service for aspiring teachers to apply for teacher training. The new version is now in prototype and the team have started taking candidates through the updated service. Sarah Fisher talks here about the team's work so far.