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Doing user research for service line mapping, at speed

Posted by: , Posted on: - Categories: Service design, user research, User-centred design
Postits on a whiteboard

In our second post on service line mapping in the further education sector, Magda Bober explains the user research approach - local, immersive, and in 2 contrasting geographic locations. She also talks about how the findings are shaping policy.

Why and how we create design histories

Posted by: , Posted on: - Categories: Content design, design, interaction design

Government services are changed and improved over time. People who work on them come and go. The continuity of why a service is how it is gets lost or forgotten, which is why keeping a ‘design history’ makes perfect sense. Here Paul Hayes talks about how DfE teams have created design histories for some of the department's services.

Coding bootcamp helped me retrain as a developer

Posted by: , Posted on: - Categories: Careers, coding

Steven Woods's day job didn't quite suit him plus he'd very recently become a dad. So breaking into software development seemed like a daunting task. But an opportunity to become an apprentice software developer came up. He talks here about how the Northcoders bootcamp helped him learn a new craft, and the challenges he's overcome.