user research

We’re creating a DfE Service Manual

Posted by: Erin Bramwell and Emily Culyer, Posted on: 24 June 2020 - Categories: Service design, user research

As the number of our services grows, so does the need for clear DfE-specific guidance for our service teams. We've been developing a DfE Service Manual to meet that need. Here we talk about our alpha and what we've learned so far.