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Making the service assessment process easier and more consistent

For the last 18 months, we’ve been investigating and implementing initiatives for how we check and improve our digital services against standards, specifically, the Government Service Standard. Our research findings...

Making use of the Department for Education accessibility experience lab in Sheffield 

Posted by: and , Posted on: - Categories: Accessibility, culture, design, User-centred design

...department. They also provide accessibility audits for our websites and digital services. These audits test a wide range of accessibility needs to support everybody. How we used the experience lab...

Mastering design iterations: The power of documentation

...the team stays aligned, and preserve valuable insights for future reference Why document them Documenting design decisions is crucial for several reasons: Team alignment: It ensures the team is cohesive...