Every piece of user research we do seeks to understand something about the people who use a DfE service or are impacted by a policy. We call that group a ‘population’. When we conduct user research, we need to find …
Do you want your multidisciplinary team to work better together? Then this post is for you. Here, user researcher, Costa Christou, shares his top tips on how you can aid collaboration within your team.
Coronavirus (COVID-19) crystallised our urgent need for research operations, a relatively new discipline that supports user researchers. Tom Adams talks about research during COVID-19 and this new role.
The coronavirus outbreak has brought about a lot of change for DfE Digital. Here Ella Beaumont shares some of the biggest challenges her team have faced so far, and how they've overcome them.
We wanted to get a better understanding of how graduates make choices about their future employment. And we were also keen to hear what they thought about graduate internships. Helen Snowden talks here about what our multidisciplinary team learned from their users.
My name is Kate and I head up the ‘User Centred Design Lab’, a new team based in the South East and South London region at the Department for Education (DfE). We’re working in an agile way to identify opportunities …
...would be in schools and research labs. But we needed a way to control a complex set of variables. We needed to: Manage the number of options so we could...
...Now we’re in the process of organising these into ‘service lines’ around the needs of our identified user groups, to understand where collections of services come together to meet the...
...user needs To make sure we build services that are simple and intuitive, we have done a lot of user research. We have identified a number of user needs and...
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