Podcast – Think digital, act human: the Get help with technology service

Posted by: , Posted on: - Categories: podcast, Schools, Service design, service ownership, software and services, technology, User-centred design
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How did the critical Get help with technology service come about? Rachel Hope, Deputy director for Teacher services, and Shaf Gunton, Programme delivery manager, talk to Adaobi Ifeachor about the complexities and obstacles they faced and what's next for this essential service.

Emma Stace - looking back over 3 years

Posted by: , Posted on: - Categories: culture, service ownership, User-centred design
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From 4 people in a basement to 120 across 3 sites, DfE Digital has grown to respond to its users' needs for excellent, user-centred services. Here, chief digital officer Emma Stace reflects on how far we've come, what's been difficult and how we're shaping up for the future.