How to name a service
...Our first step was to understand what terms people were using to describe the service. We looked at Google Analytics to understand the common terms people were using to describe...
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Podcast – Think digital, act human: neurodiversity is a superpower
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
Accessibility, culture, neurodiversity, podcast
...feel like in the workplace, and how their openness is making a big difference to others. Let us know what you think. If you’re short on time, you can fast...
Building relationships with gatekeepers to recruit participants
...with gatekeepers to align with their procedures Explain to gatekeepers what’s in it for the people you’re trying to reach Consider what’s in it for the gatekeepers and plan to...
Making use of open source tools
...the theme to their instance of Moodle and even choose to build on top of it. We’re inviting any teams who are interested in using Moodle for their services to...
10 tips for doing hybrid meet-ups well
Posted by:
Alex Rippon, Posted on:
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Categories:
Community of Practice, culture, multidisciplinary teams
...community leads and heads of profession, on how to get the best out of these sessions. 1 Tailor the format and content to accommodate your audience’s needs (for example, more...
Overcoming different ways of working to improve a public service
Posted by:
Frankie Roberto and Myles Jarvis, Posted on:
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Categories:
multidisciplinary teams, Service design, user research
...service, we recently decided to tackle one of the biggest barriers facing people who wanted to train to be a teacher. This barrier was having to get 2 references before...
Useful tips from a user researcher on boosting collaboration
Posted by:
Costa Christou, Posted on:
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Categories:
Community of Practice, culture, professions, user research
...to get overwhelmed by channels and group message threads. Bringing together connected disciplines in one chosen channel was a game-changer. I began by setting up a channel for user researchers,...
What a year: 2020 in review
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
culture, race, recruitment, Schools, service ownership
...and learners this year, as well as over 50,000 4G routers to provide access to the internet. We’ve also delivered new curriculum support tools and content to help teachers across...
Making DfE Digital Data and Technology more equitable
...are at stake and here’s what you can do to help What we’re doing to support black colleagues and address racism Get in touch by email through Twitter or Linkedin...
Working together on user research
Posted by:
Orla O'Neill, Posted on:
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Categories:
Collaboration, technology, user research, User-centred design
...as time was limited, and the team had competing priorities. I needed to make it easy for them to get involved. What I did First, I spoke to my leadership...
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