...is something we’re having lots of in the Department for Education (DfE) at the moment. In DfE we want to embrace change and uncertainty, to form an organisation that is...
...can be a daunting task for user researchers depending on their level of experience and the complexity of the project. To help with this, the Department for Education (DfE) user...
...hours of presenting and questioning is daunting for the service team and it’s a long time for assessors to listen and absorb complex information. On the advice of one of...
...content for specialists and explaining technical terms for non-specialists. Timeframes Agree on timeframes during project setup. Allow time for discussion to understand the requirements that will impact on time frames....
...help adults and children reach their full potential we design and deliver brilliant services for them. Many of our users have an ongoing relationship with DfE that can last for...
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking...
...community leads and heads of profession, on how to get the best out of these sessions. 1 Tailor the format and content to accommodate your audience’s needs (for example, more...
...many schools. Looking for a job opening is only one stage of a teacher’s journey to find a new job in teaching. There are needs all along the journeys for...
...children, their parents, the teachers and the school staff supporting them. This was a huge challenge for the DfE and especially for the user researchers. The work had to be...
...our users–LAs and families alike. By joining up we will collectively continue to make sure the service is fit for purpose for everyone involved. Subscribe to this blog. Follow Claire...
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