Designing a retraining scheme that meets user needs
The National Retraining Scheme is a project to set up a new service for adults in low-skilled work, so they can retrain and find new and better jobs. This is...
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How we use Slack to respond to service incidents
...We wanted to improve this, so we could respond more effectively and provide our users with a better experience. We knew the process needed to: be easy and accessible, so...
Join our Manchester office to design and build services that matter
...users in their schools, colleagues or code clubs is something we’re very keen to do. Similarly we’d like to host our own code clubs, communities and groups here at our...
DfE's digital and technology strategy
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
Agile, Careers, Community of Practice, multidisciplinary teams, strategy
...DevOps culture) propose new ways to fund, buy, build and operate publish new principles and standards to avoid these problems in the future Maturing our approach Digital delivery is where...
Creating 3 principles of informed consent for user research
Posted by:
DfE User research informed consent group, Posted on:
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Categories:
Accessibility, Collaboration, Community of Practice, Cross-government, digital inclusion, neurodiversity, user research, User-centred design
...principles, you can view them in this slide-pack that you can share with colleagues: Informed consent guiding principles slide-deck The informed consent working group In 2024, a group of DfE...
Learning from Accessibility Experts: A Day at the DfE Lab
Posted by:
Claire McShane and Sreemoye Roy Chowdhury, Posted on:
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Categories:
Accessibility, design, Service design, user research
...to control a computer using voice commands. Jane demonstrated how Dragon struggled with buttons on a DfE service and the BBC homepage because they weren't coded correctly. Highlighting a gap...
Mastering design iterations: The power of documentation
Posted by:
Laura Sanchez, Posted on:
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Categories:
Collaboration, Content design, Service design, software and services, technology, user research, User-centred design
...the designs evolve, it’s easy to lose track of the rationale behind the choices we make. This lack of documentation often leads to confusion, misalignment, challenges in onboarding new team...
Our lesson planning alpha passed the updated service standard assessment
...to prepare We knew it would be a challenge - the team had been through service assessments before, but not to the new standard, and not with a service as...
What DfE Digital did in 2018
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
Content design, Major projects, Schools, Service design, Teaching Vacancies, User-centred design
...should be published early next year. New guidance for T Level providers T Levels are new qualifications for post-GCSE students, due to be introduced in 2020. Until recently, the guidance...
Making use of open source tools
The social work induction programme (SWIP) is a two-year programme requiring newly qualified social workers to demonstrate their skills and knowledge with evidence from their practice. At the end of...
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