...‘population’. When we conduct user research, we need to find research participants. These are called the ‘sample.’ In qualitative, agile user research we don’t research with statistically representative samples. However,...
...assumptions you’ll meet real users with real needs tell a story like a maths equation–show your workings out you don’t need to be able to code but it helps you...
As a senior user researcher it's my role to help our teams understand who'll use the services we're developing. This involves visiting schools, and planning and conducting research in the...
...an entire service to all its users at once. All the while, we’ll continue testing, talking to people, iterating regularly and making sure we build a user-centred service. Watch this...
...research writing user needs user-designed research skills We were then able to translate these into our designs for the Find and Connect website. Having the trust and dedication to create...
User researchers help teams understand the people who will be using Government services. We investigate who the users of a service are, what their experiences have been and what they...
...tell how to coach new product managers Develop and learn through product crits and peer reviews Recently we’ve used a couple of meetups for product critiques (or ‘crits’). This is...
...more comfortable working in the upper half of the circle (which includes service design, operational comms and user support). The big change here is that the service owner is responsible...
...sprints in which we continually iterate and improve the usability, look and feel and content of the service. User research told us that parents, one of our main user groups,...
...and there is work to do at leadership level to improve this. Within the user-centred design family (content design, service design, interaction design and user research), content designers feel least...
Recent Comments